Care Assistant
Hallmark Care Homes
From $13.48 per hour
United Kingdom
Full time, part time
The Breakroom Take
- People enjoy this job
- Proper training
About Hallmark Care Homes
Hallmark Care Homes are a care home operator.
Job description from Hallmark Care Homes
Please Note:
Unfortunately, we are unable to offer visa sponsorship for this position. Therefore, we can only accept applications from candidates who currently have the right to work in the UK. If you do not hold the required status, we kindly ask that you do not apply, as we are unable to progress your application.
Position: Care Assistant
Location: Henley Manor, Henley on Thames
Type: Full or Part time Positions Available
Salary: £13.48
At Hallmark Luxury Care Homes, we are dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we have been committed to delivering outstanding care across all our homes in England and Wales.
As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.
About the Role:
Are you passionate about providing exceptional care and making a real difference in the lives of others? As a Care Assistant at Hallmark Luxury Care Homes, you will play a crucial role in ensuring our residents receive the highest standard of care and support. You will provide personal care, assist with daily activities, and help create a warm and welcoming environment for our residents, always treating them with the dignity and respect they deserve.
In this role, you will:
- Provide personal care and support to our residents.
- Assist with daily activities such as dressing, bathing, and meal times.
- Foster a warm, welcoming, and supportive environment.
- Maintain clear communication with residents, families, and colleagues.
- Support residents in living fulfilling and independent lives.
About You:
While qualifications such as an NVQ Level 2 in Health and Social Care are advantageous, what we value most is your compassion, dedication, and genuine interest in connecting with our residents and their families. If you possess these qualities, we will provide you with ample opportunities to further develop your skills through tailored courses designed to boost your confidence in every aspect of your role.
Reap the Rewards:
Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:
- Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
- Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
- Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
- Exclusive Perks: Embrace our rewards and discount scheme - Hallmark Rewards.
- Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.
Join Our Bighearted Community:
At Hallmark Luxury Care Homes, we believe in the power of exceptional care to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role. If you're ready to make a positive impact and create meaningful connections with our residents, we invite you to apply and become a valued member of our team!
Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you'd like to request in making your application, please contact the recruitment team on 01277 314191 or send an email to Recruitment@hallmarkcarehomes.co.uk.
Job insights from Breakroom
Care workers and assistants
Care workers and assistants help support people in their daily lives to live as independently as possible
What you’ll do as a care worker/assistant:
- Help with social or physical activities
- Household tasks, like cleaning and washing
- Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Hallmark Care Homes pay care assistants enough to live on?
Most people are paid a living wage.
How we know this
89% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 18 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Hallmark Care Homes pay care assistants market rates?
Most people are paid above average for their job.
How we know this
67% of people are paid above average for the type of work they do.Based on data from 18 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do care assistants at Hallmark Care Homes get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 18 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Hallmark Care Homes pay care assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 18 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do care assistants at Hallmark Care Homes do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
41% of people report that they do extra work that they don’t get paid for.Based on data from 17 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
-
Less than 4 weeks notice of shifts
How much notice do care assistants get of their shift pattern at Hallmark Care Homes?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 0% of people with changing schedules report getting one week notice or less.
- 6% of people with changing schedules report getting two weeks notice.
- 31% of people with changing schedules report getting three weeks notice.
- 63% of people with changing schedules report getting four weeks notice or more.
Based on data from 16 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do care assistants at Hallmark Care Homes worry about hours?
Most people don’t worry about getting enough hours.
How we know this
78% of people report they don’t worry about getting enough hours.Based on data from 18 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do care assistants at Hallmark Care Homes get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
50% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 16 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
-
Hard to change shifts
How easy is it for care assistants at Hallmark Care Homes to change shifts?
Most people find it hard to change shifts.
How we know this
69% of people report that it’s hard to change shifts if they need to.Based on data from 13 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for care assistants to book a holiday at Hallmark Care Homes?
Most people find it easy to book holiday.
How we know this
81% of people report it’s easy to book holidays.Based on data from 16 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Hallmark Care Homes managers change care assistants shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
71% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 17 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for care assistants to take sick leave at Hallmark Care Homes?
Some people find it hard to take sick leave.
How we know this
60% of people report that it’s hard to take time off if they are sick.Based on data from 15 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
-
Okay
-
Only some people feel treated with respect
Do care assistants at Hallmark Care Homes feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
53% of people say they’re not treated with respect by their managers.Based on data from 15 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
-
Only some people get proper breaks
Do care assistants at Hallmark Care Homes get proper breaks?
Some people don’t get proper breaks.
How we know this
47% of people report that they don’t get to take proper breaks.Based on data from 15 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for care assistants to work at Hallmark Care Homes?
Most people feel stressed here.
How we know this
72% of people say they often feel stressed at work.Based on data from 18 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do care assistants at Hallmark Care Homes enjoy their jobs?
Most people enjoy their job.
How we know this
71% of people report they enjoy their job.Based on data from 14 people who took the Breakroom Quiz between January 2023 and December 2024.
Okay
-
Only some people recommend their team
Do care assistants at Hallmark Care Homes recommend working with their team?
Only some people recommend working with their team.
How we know this
67% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 18 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do care assistants get enough training when they start at Hallmark Care Homes?
Most people got enough training when they started.
How we know this
67% of people report they got enough training when they started working here.Based on data from 18 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are care assistants given support to progress at Hallmark Care Homes?
Only some people are given support to progress here.
How we know this
In the last year, 47% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 17 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do care assistants think Hallmark Care Homes head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
75% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 16 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do care assistants feel well informed about how Hallmark Care Homes is doing?
Only some people feel well informed about how the company is doing.
How we know this
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 17 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Hallmark Care Homes employees say about their job
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Best thing
The job flexibility was nice but has been a problem lately
Worst thing
They overwork you. Unrealistic expectations
Receptionist at Hallmark Care Homes, May 2024
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Best thing
The residents and colleagues
Worst thing
Stress, being under valued by residents and management, not enough staff, staff getting away with not doing their job
Care assistant at Hallmark Care Homes, March 2024
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