Retail Assistant
Primark
From £12.48 per hour
Worcester
Part time
The Breakroom Take
- Pays all ages fairly
- Recommended by students
- Proper breaks
About Primark
Primark is a retailer. They sell homeware, beauty products, and fashion for women, men and children.
Job description from Primark
Salary: £12.48 per hour
Employment type: Temporary until 19th July 2025
Job type: Part Time
Contracted hours: 20 per week
Shift pattern: Varied shifts including mornings from 6am; afternoons; evenings bank Holidays and weekends - all will be discussed at interview
Because the opportunities are endless
Here at Primark, we love to do things our way. Because we help our customers keep up with high fashion at affordable prices. We do everything with passion, high standards and care around here. And if that sounds like you, join us as a Retail Assistant.
Because you matter
People are at the heart of what we do, so it's essential that we provide you with the right environment to perform at your very best. We offer benefits that put you first:
• Salary: We offer a competitive salary
• Balance: Enjoy flexibility with accommodating shifts
• Pension: Secure your future with our generous pension scheme
• Discounts: Use your in-store employee discount across our fabulous range
• Support: Explore our well-being initiatives and employee assistance programme. As well as mentorship to get the most out of your career
• Holiday: Enjoy generous holidays, based on your hours
• Development: Career pathways are available to help you reach the next level
What will I be doing?
As a Retail Assistant, you'll be making our customer's day, every day. Here's what this looks like in action:
• Providing customers with an amazing experience as you help them with things like sizes or styles, purchases, or returns
• Setting up a good-looking shop floor with full shelves, tidy fitting rooms and all the latest fashions, as well as keeping a tidy and well-organised stockroom
• Delivering a fast, friendly, efficient experience at till points, processing queries, voids, and returns.
• Receiving, unpacking, and checking off new deliveries. Getting our products on to the shop floor and ensuring they're all correctly priced - all while making sure everything meets our high standards
Who you are:
We love to delight our customers with amazing in store experiences and that starts with you! Here's what we need:
• You're passionate about people and creating those amazing experiences
• You're honest, a strong communicator who can also listen, share ideas and get involved where needed
• You've got good organisational skills and attention to detail
• You're a team player with high levels of motivation, a positive attitude and willingness to learn
• You're interested in fashion and the latest looks
To join us, apply today!
Our fashion isn't one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. If you require extra support at any stage of the selection process, please get in touch with our team at removingbarriers@primark.co.uk
#LI-DNI
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
Map
Worcester
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What employees say
Pay
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Good
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Most people are paid a living wage
Do Primark pay retail assistants enough to live on?
Most people are paid a living wage.
How we know this
90% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 124 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Primark pay retail assistants market rates?
Most people are paid above average for their job.
How we know this
92% of people are paid above average for the type of work they do.Based on data from 132 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do retail assistants at Primark get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Primark pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 239 people who took the Breakroom Quiz between April 2024 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do retail assistants at Primark get paid breaks?
No. Most people don’t get paid breaks.
How we know this
96% of people say they don’t get paid breaks.Based on data from 171 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Primark pay retail assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
94% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 193 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do retail assistants at Primark do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
85% of people report that they don’t do extra unpaid work.Based on data from 192 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do retail assistants get of their shift pattern at Primark?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 26% of people with changing schedules report getting one week notice or less.
- 23% of people with changing schedules report getting two weeks notice.
- 19% of people with changing schedules report getting three weeks notice.
- 32% of people with changing schedules report getting four weeks notice or more.
Based on data from 96 people who took the Breakroom Quiz between November 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do retail assistants at Primark worry about hours?
Some people worry about getting enough hours.
How we know this
39% of people report they worry about getting enough hours.Based on data from 130 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do retail assistants at Primark get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
56% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 199 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for retail assistants at Primark to change shifts?
Most people find it hard to change shifts.
How we know this
81% of people report that it’s hard to change shifts if they need to.Based on data from 145 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for retail assistants to book a holiday at Primark?
Most people find it easy to book holiday.
How we know this
69% of people report it’s easy to book holidays.Based on data from 121 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Primark managers change retail assistants shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
89% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 193 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for retail assistants to take sick leave at Primark?
Some people find it hard to take sick leave.
How we know this
35% of people report that it’s hard to take time off if they are sick.Based on data from 188 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is retail assistants at Primark job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
97% of students report this is a good place to work if you’re studying.Based on data from 99 people who took the Breakroom Quiz between November 2024 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as retail assistants at Primark good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
43% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 37 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do retail assistants at Primark feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
42% of people say they’re not treated with respect by their managers.Based on data from 179 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do retail assistants at Primark get proper breaks?
Most people get proper breaks.
How we know this
84% of people report that they get to take proper breaks.Based on data from 155 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for retail assistants to work at Primark?
Most people feel stressed here.
How we know this
68% of people say they often feel stressed at work.Based on data from 123 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do retail assistants at Primark enjoy their jobs?
Only some people enjoy their job.
How we know this
55% of people report they don’t enjoy their job.Based on data from 159 people who took the Breakroom Quiz between October 2024 and April 2025.
Okay
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Only some people recommend their team
Do retail assistants at Primark recommend working with their team?
Only some people recommend working with their team.
How we know this
55% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 132 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do retail assistants get enough training when they start at Primark?
Some people didn’t get enough training when they started.
How we know this
60% of people report they didn’t get enough training when they started working here.Based on data from 122 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are retail assistants given support to progress at Primark?
Most people aren’t given support to progress here.
How we know this
In the last year, 70% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 193 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do retail assistants think Primark head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
79% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 188 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do retail assistants feel well informed about how Primark is doing?
Only some people feel well informed about how the company is doing.
How we know this
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 122 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Primark employees say about their job
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Best thing
Decent pay
Longer breaksWorst thing
Commute
Not being able to use discount in other stores
Long hours
Managers not being understanding
Boring
Time goes slowRetail assistant at Primark, March 2025
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Best thing
Friends I've made
Worst thing
The drama with managers
Shop assistant at Primark, March 2025
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