Temporary Sales Assistant
Frasers Group
Estimated pay: ÂŁ8.50-11.50 per hour
Blackpool, Lancashire, FY1, United Kingdom
Part time
The Breakroom Take
- Recommended by students
- Respectful managers
- Proper breaks
About Frasers Group
Frasers Group is a British retail, sport and intellectual property group, named after its ownership of the department store chain House of Fraser. Their brands include: Sports Direct, Game, Frasers, Flannels, Evans Cycles, Jack Wills, USC and Sofa.com.
Job description from Frasers Group
This role is temporary and the engagement date will end on September 7th 2025.
Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrens-wear, and homewares, with a focus on experience, brands and service - staying true to the vision set out by Hugh Fraser.
Job Description
A customer focused role driving customer loyalty and sales through the provision of an individual bespoke service.
The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customer through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.
Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.
Key Accountabilities:
- To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.
- Able to assist customers where security tags have been left on at the barriers
- Able to recognise and support on nearby tills if necessary.
- Deliver a world class customer experience that is unrivalled in the marketplace
- Display excellent attention to detail when helping to style customers by actively listening to their needs
- Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty
- Resolve queries effectively face-to-face or on the telephone
- Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability
- Maintain high standards of personal presentation
- Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
- Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales
- Takes an active role in loss prevention within the store
- Adheres to all health and safety policies at all times
Qualifications
- Relevant customer facing experience which reflects the role
- Can demonstrate a passion for working with customers to enhance their shopping experience
- A desire and ability to deliver sales against targets set
- Ability to communicate confidently with colleagues and customers
- Be a team player
Additional Information
This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result there may be weeks when no hours of work are offered.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
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What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Frasers Group pay sales assistants enough to live on?
Most people are not paid a living wage.
How we know this
97% of people say they are paid below the Real Living Wage for where they live.Based on data from 39 people who took the Breakroom Quiz between March 2023 and March 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Frasers Group pay sales assistants market rates?
Most people are paid less than average for their job.
How we know this
81% of people are paid below average for the type of work they do.Based on data from 31 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do sales assistants at Frasers Group get paid the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Frasers Group pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 36 people who took the Breakroom Quiz between March 2023 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do sales assistants at Frasers Group get paid breaks?
No. Most people don’t get paid breaks.
How we know this
91% of people say they don’t get paid breaks.Based on data from 33 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Frasers Group pay sales assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
94% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 35 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do sales assistants at Frasers Group do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
76% of people report that they don’t do extra unpaid work.Based on data from 37 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do sales assistants get of their shift pattern at Frasers Group?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 74% of people with changing schedules report getting one week notice or less.
- 24% of people with changing schedules report getting two weeks notice.
- 2% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 42 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do sales assistants at Frasers Group worry about hours?
Some people worry about getting enough hours.
How we know this
58% of people report they worry about getting enough hours.Based on data from 31 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do sales assistants at Frasers Group get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
40% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 30 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for sales assistants at Frasers Group to change shifts?
Some people find it hard to change shifts.
How we know this
57% of people report that it’s hard to change shifts if they need to.Based on data from 28 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for sales assistants to book a holiday at Frasers Group?
Most people find it easy to book holiday.
How we know this
77% of people report it’s easy to book holidays.Based on data from 35 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Frasers Group managers change sales assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
43% of people say their manager changes their shifts at the last minute.Based on data from 37 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for sales assistants to take sick leave at Frasers Group?
Most people find it easy to take sick leave.
How we know this
67% of people report that it’s easy to take time off if they are sick.Based on data from 30 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do sales assistants work the same number they are contracted for at Frasers Group?
Most people work a lot more hours than their contact..
How we know this
95% of people report working 8 hours or more than their contract.Based on data from 42 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Good
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Most students say it’s good
Is sales assistants at Frasers Group job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
86% of students report this is a good place to work if you’re studying.Based on data from 28 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Good
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Most people feel treated with respect
Do sales assistants at Frasers Group feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
82% of people say they’re treated with respect by their managers.Based on data from 38 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do sales assistants at Frasers Group get proper breaks?
Some people don’t get proper breaks.
How we know this
37% of people report that they don’t get to take proper breaks.Based on data from 30 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for sales assistants to work at Frasers Group?
Most people feel stressed here.
How we know this
71% of people say they often feel stressed at work.Based on data from 31 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do sales assistants at Frasers Group enjoy their jobs?
Only some people enjoy their job.
How we know this
50% of people report they don’t enjoy their job.Based on data from 32 people who took the Breakroom Quiz between May 2023 and April 2025.
Okay
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Only some people recommend their team
Do sales assistants at Frasers Group recommend working with their team?
Only some people recommend working with their team.
How we know this
55% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 31 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do sales assistants get enough training when they start at Frasers Group?
Some people didn’t get enough training when they started.
How we know this
59% of people report they didn’t get enough training when they started working here.Based on data from 39 people who took the Breakroom Quiz between March 2023 and March 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are sales assistants given support to progress at Frasers Group?
Only some people are given support to progress here.
How we know this
In the last year, 64% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 36 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
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Head office only partly understands what’s happening
Do sales assistants think Frasers Group head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
64% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 36 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do sales assistants feel well informed about how Frasers Group is doing?
Only some people feel well informed about how the company is doing.
How we know this
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 39 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Frasers Group employees say about their job
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Best thing
Commission
Some of the peopleWorst thing
Difficult customers
The amount of work you do for the pay
Management and lack of shiftsCasual sales assistant at Frasers Group, February 2025
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Best thing
I work in cycles and fully qualified
Worst thing
Working with people that know very little about cycles.
Floor staff at Frasers Group, February 2025
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About this pay
CloseEstimated pay
This pay estimate is based on data from 31 Frasers Group employees who took the Breakroom Quiz between April 2024 and April 2025.
Take the Breakroom Quiz to compare your job.