Support Worker Catford
ExcelcareThe Breakroom Take
- Proper training
About Excelcare
Excelcare run care homes and a domestic care service across Cambridge, Essex, London, and Milton Keynes.
Job description from Excelcare
Job Description
Support Worker – Catford
As a Support Worker at one of our Support Units in Catford you will be passionate about supporting, empowering and guiding our residents to live as independently as possible with our continued guidance and ensure that you make a difference every day to their personal goals and desired outcomes.
What you can expect for your hard work and dedication:
· £12.60 to £13.50 per hour depending on experience and qualifications.
· 45 hours per week – 8am to 6pm on a rota basis to cover alternate weekends.
About the role of Support Worker:
- Based on agreed support plans and risk assessments - work closely with residents to help them achieve their personal self-development and personal goals which are continually reviewed and will evolve as progress is made or desired outcomes change.
· Support and inspire people, with the right tools and resources to develop skills, resources and confidence to live independently.
- To provide a comprehensive support service working on strengths-based approach to practical and emotional needs.
· Work in partnership with external services and stakeholders relating to alcohol and substance misuse to enhance resident support.
- Develop activities which encourage routines to include daily living skills, housekeeping, laundry, cooking, personal hygiene and general wellbeing.
- Assist with overall financial management – ensuring that residents have access to benefits and services available to them.
- Ensure residents recognise their mental health needs and comply with medications that have been prescribed to manage this.
- Recording and reporting – updating support plans as well as recording and evidencing incidents, accidents, etc.
- To create SMART support plans and comprehensive risk assessments to empower our residents and keep them safe from harm, abuse or neglect.
- Work within legislative and company guidelines and procedures.
About you:
- You must be based in the UK – we are unable to offer UK visa sponsorship.
- Be enthusiastic, respectful, patient and kind.
- A strong communicator, verbally and in writing in order to produce concise and accurate written updates and reports.
- Previous experience of working within a supported housing setting or a similar support environment and an understanding of issues faced by homelessness, drug and alcohol misuse as well as other mental health conditions.
- Able to work on own initiative as well as part of a team
- Patient, a good listener and empathic with residents who may have suffered abuse, neglect and severe challenges over a number of years.
- Reflective working is key to empower and strengthen relationships with our residents
- Professional and respectful approach to colleagues and residents
- Willingness to participate with the team in planning and taking part in activities
· Key working the most complex service users with needs aligned with drug and alcohol dependency.
- Able to follow company policies and procedures to fulfil the requirements of the role
- Flexible to work shifts across weekdays and alternate weekends
What we offer in return for your hard work:
- 28 Days holiday including bank holidays
- Free on-site parking*
- Enhanced bank holiday pay
- Refer a Friend Scheme rewarding £500 for every person you refer
- DBS certificate paid by Dinardos*
- Comprehensive induction programme
- Staff Appreciation Days
- Employee Assistance Programme
*Terms and conditions apply.
Note: We are unable to offer visa sponsorship for these positions.
If you have are looking for a rewarding role with a chance for progression and you have these skills and attributes or previous experience in a supported housing role, then please apply today and become one of the 'family'. We are looking forward to hearing from you.
This is a rolling recruitment process. Candidates will be interviewed once they are shortlisted and interviews will be taking place on Wednesday’s each week.

Job insights from Breakroom
Support workers
Support workers help vulnerable people to live independently
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
Map
London, South East England
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What employees say
Pay
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Needs improving
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Most people don’t get paid breaks
Do workers at Excelcare get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 10 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Excelcare pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 10 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Hours and flexibility
-
Needs improving
-
Most people find it hard to take sick leave
How easy is it to take sick leave at Excelcare?
Most people find it hard to take sick leave.
How we know this
70% of people report that it’s hard to take time off if they are sick.Based on data from 10 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people get proper breaks
Do people at Excelcare get proper breaks?
Some people don’t get proper breaks.
How we know this
60% of people report that they don’t get to take proper breaks.Based on data from 10 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people don’t recommend their team
Do people at Excelcare recommend working with their team?
Not many people recommend working with their team.
How we know this
70% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 10 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Excelcare?
Most people got enough training when they started.
How we know this
90% of people report they got enough training when they started working here.Based on data from 10 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
What Excelcare employees say about their job
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Best thing
Work family
Worst thing
Over worked not enough staff always working with agency staff
Healthcare assistant at Excelcare, May 2022
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Best thing
The respect and gratitude from the residents
Worst thing
Not enough time to spend with residents
Senior HCA at Excelcare, March 2022
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