Team Support Manager
Marks & Spencer
Estimated pay: £26.1k-35.1k per year
Haywards Heath
Full time, permanent
The Breakroom Take
- Pays all ages fairly
- Recommended by students
- Respectful managers
- Proper breaks
About Marks & Spencer
Marks & Spencer is a retailer. They sell clothing, homeware and food.
Job description from Marks & Spencer
Team Support Manager
All the details
This is a permanent vacancy working 37.50 hours per week.
Week 1-Mon, Tues, weds, Fri, Sat 13.00-21.00
Week 2-Sun 10.00-18.00, Mon, Tues, Thurs, Fri 13.00-21.00
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feedback to BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, events and campaigns
- Understands how M&S operates, it’s strategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Support the delivery of excellent customer service and KPI’s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
- Customers
- Colleagues
- Store Leadership
- BIG
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
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What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Marks & Spencer pay team managers enough to live on?
Most people are paid a living wage.
How we know this
96% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 47 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Marks & Spencer pay team managers market rates?
Most people are paid above average for their job.
How we know this
92% of people are paid above average for the type of work they do.Based on data from 50 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do team managers at Marks & Spencer get paid breaks?
No. Most people don’t get paid breaks.
How we know this
98% of people say they don’t get paid breaks.Based on data from 49 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
-
Most people get sick pay
Do Marks & Spencer pay team managers sick pay?
Yes. Most people get proper sick pay.
How we know this
83% of people say they would get paid if they were sick but scheduled to work.Based on data from 47 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do team managers at Marks & Spencer do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
67% of people report that they do extra work that they don’t get paid for.Based on data from 39 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
-
Less than 4 weeks notice of shifts
How much notice do team managers get of their shift pattern at Marks & Spencer?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 18% of people with changing schedules report getting one week notice or less.
- 16% of people with changing schedules report getting two weeks notice.
- 25% of people with changing schedules report getting three weeks notice.
- 41% of people with changing schedules report getting four weeks notice or more.
Based on data from 44 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do team managers at Marks & Spencer worry about hours?
Most people don’t worry about getting enough hours.
How we know this
87% of people report they don’t worry about getting enough hours.Based on data from 31 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Needs improving
-
Most people don’t get any choice of shifts
Do team managers at Marks & Spencer get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work.
How we know this
69% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 42 people who took the Breakroom Quiz between June 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for team managers at Marks & Spencer to change shifts?
Some people find it hard to change shifts.
How we know this
50% of people report that it’s hard to change shifts if they need to.Based on data from 34 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for team managers to book a holiday at Marks & Spencer?
Most people find it easy to book holiday.
How we know this
72% of people report it’s easy to book holidays.Based on data from 43 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do Marks & Spencer managers change team managers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
38% of people say their manager changes their shifts at the last minute.Based on data from 40 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for team managers to take sick leave at Marks & Spencer?
Some people find it hard to take sick leave.
How we know this
35% of people report that it’s hard to take time off if they are sick.Based on data from 46 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working as team managers at Marks & Spencer good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
52% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 29 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do team managers at Marks & Spencer feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
69% of people say they’re treated with respect by their managers.Based on data from 45 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do team managers at Marks & Spencer get proper breaks?
Some people don’t get proper breaks.
How we know this
60% of people report that they don’t get to take proper breaks.Based on data from 48 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for team managers to work at Marks & Spencer?
Some people feel stressed here.
How we know this
67% of people say they often feel stressed at work.Based on data from 45 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do team managers at Marks & Spencer enjoy their jobs?
Most people enjoy their job.
How we know this
69% of people report they enjoy their job.Based on data from 39 people who took the Breakroom Quiz between May 2024 and April 2025.
Okay
-
Only some people recommend their team
Do team managers at Marks & Spencer recommend working with their team?
Only some people recommend working with their team.
How we know this
44% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 50 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do team managers get enough training when they start at Marks & Spencer?
Some people didn’t get enough training when they started.
How we know this
57% of people report they didn’t get enough training when they started working here.Based on data from 46 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are team managers given support to progress at Marks & Spencer?
Only some people are given support to progress here.
How we know this
In the last year, 40% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 42 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do team managers think Marks & Spencer head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 46 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do team managers feel well informed about how Marks & Spencer is doing?
Most people feel well informed about how the company is doing.
How we know this
83% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 46 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Marks & Spencer employees say about their job
-
Best thing
Employee discount,
Pay,
Free uniform,
Some colleagues,Worst thing
managers will regularly roll their eyes at you and speak about you behind your back.
Holiday & leave is a NIGHTMARE to book.
The payslip system is confusing.
Managers will threaten you with absence triggers for genuine illnesses.
The rota system is a mess, you will be allocated random hours and not be told about them until you miss the shift.
Micromanagement is a big issue at M&S.Customer assistant at Marks & Spencer, February 2025
-
Best thing
Shares and pension schemes
Worst thing
Managers not pulling there weight
Store operations assistant at Marks & Spencer, February 2025
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About this pay
CloseEstimated pay
This pay estimate is based on data from 50 Marks & Spencer employees who took the Breakroom Quiz between May 2024 and April 2025.
Take the Breakroom Quiz to compare your job.