Assistant Manager
Cass Art
ÂŁ28.0k per year
Birmingham, England, United Kingdom
Permanent
The Breakroom Take
- Great team mates
- Respectful managers
- Proper breaks
About Cass Art
Cass Art is a retailer. They specialise in art supplies.
Job description from Cass Art
Key Accountabilities & Responsibilities(include but are not limited to):
- Developing an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction
- Team management including recruitment, rotas, grievance issues and discipline
- Overseeing and coordinating the daily cash reconciliation and banking procedures for the store
- Maintaining merchandising and housekeeping standards
- Maintaining effective communication with Head Office as necessary
- Assist in the inductions and training of all store staff
Desired Knowledge Skills & Experience
- Retail management experience
- Excellent customer service skills
- Commercial awareness
- Sound working knowledge of Microsoft Office Suite
- Numerate and analytical
- Excellent verbal and written communication skills
- Self-driven, sales orientated
- Reliable, flexible and tolerant
- Highly organised and motivated
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Map
Birmingham, England, United Kingdom
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What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Cass Art pay a living wage?
Most people are not paid a living wage.
How we know this
86% of people say they are paid below the Real Living Wage for where they live.Based on data from 14 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Cass Art pay market rates?
Only some people are paid above average for their job.
How we know this
58% of people are paid below average for the type of work they do.Based on data from 12 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Cass Art get paid breaks?
No. Most people don’t get paid breaks.
How we know this
86% of people say they don’t get paid breaks.Based on data from 14 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Cass Art pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
79% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 14 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Cass Art do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
75% of people report that they don’t do extra unpaid work.Based on data from 12 people who took the Breakroom Quiz between July 2023 and November 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Cass Art?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 18% of people with changing schedules report getting one week notice or less.
- 27% of people with changing schedules report getting two weeks notice.
- 27% of people with changing schedules report getting three weeks notice.
- 27% of people with changing schedules report getting four weeks notice or more.
Based on data from 11 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Cass Art worry about hours?
Most people don’t worry about getting enough hours.
How we know this
83% of people report they don’t worry about getting enough hours.Based on data from 12 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do Cass Art workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
73% report that their manager gives them enough choice over which shifts they work.Based on data from 11 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to change shifts
How easy is it for Cass Art workers to change shifts?
Most people find it easy to change shifts.
How we know this
82% of people report that it’s easy to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Cass Art?
Most people find it easy to book holiday.
How we know this
92% of people report it’s easy to book holidays.Based on data from 12 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Cass Art managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
90% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 10 people who took the Breakroom Quiz between July 2023 and November 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Cass Art?
Some people find it hard to take sick leave.
How we know this
42% of people report that it’s hard to take time off if they are sick.Based on data from 12 people who took the Breakroom Quiz between July 2023 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Cass Art feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
100% of people say they’re treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Cass Art get proper breaks?
Most people get proper breaks.
How we know this
77% of people report that they get to take proper breaks.Based on data from 13 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Good
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Most people aren’t stressed
Is it stressful to work at Cass Art?
Most people don’t feel stressed here.
How we know this
69% of people say they don’t feel stressed at work.Based on data from 13 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people recommend their team
Do people at Cass Art recommend working with their team?
Most people recommend working with their team.
How we know this
71% of people report that they would recommend working with their immediate team to a friend.Based on data from 14 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Cass Art?
Some people didn’t get enough training when they started.
How we know this
38% of people report they didn’t get enough training when they started working here.Based on data from 13 people who took the Breakroom Quiz between May 2023 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Cass Art head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
91% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 11 people who took the Breakroom Quiz between May 2023 and November 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Cass Art is doing?
Only some people feel well informed about how the company is doing.
How we know this
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 11 people who took the Breakroom Quiz between September 2023 and November 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Cass Art employees say about their job
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Best thing
The team, friendly atmosphere
Worst thing
Head office
Retail assistant at Cass Art, November 2024
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Best thing
Flexible hours managed generously by a thoughtful and caring manager. Relaxed work environment with duties shared by all staff.
Worst thing
Pay is inadequate for London living, below recommended London living wage. Managers are terribly underpaid. Workplace is uninspiring with few opportunities for growth or career development. CEO is out of touch with staff.
Sales assistant at Cass Art, July 2023
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