Reposted 7 days ago

Warehouse Operative - Dordon

Ocado
Pay £12.24 per hour
Location Orton-On-The-Hill
Contract time Full time, permanent

The Breakroom Take

7.3

Rated 7.3 out of 10, based on 777 employees who took the Breakroom Quiz

See all job reviews

  • Good employer
  • Pays all ages fairly
  • Good shift notice
  • Respectful managers
  • Proper training

About Ocado

Ocado is a retailer. They sell food, including M&S food products, and operate exclusively online.

Job description from Ocado

Warehouse Operative - Dordon

Tamworth, Staffordshire, United Kingdom

Pick a career that offers bags of possibilities! Join Ocado Logistics today.

Here at Ocado Logistics it's our mission to provide an outstanding customer experience – making sure we provide the biggest variety, the best quality and all in time for tea!

As a Warehouse Operative for Ocado Logistics, you are at the beating heart of our delivery team ensuring everyone of our 215,000 orders per week are correct and received undamaged and on time, every time.

In return we offer an onsite restaurant, plenty of parking for you to get to and from work and a variety of areas and shift options so you can plan your work-life balance around picking up the kids or further study. We work hard to ensure our warehouse operatives receive work patterns 6 - 13 weeks in advance, giving you bags of time to plan time with your family and friends.

We have roles in the following areas;

Despatch - You'll play an important role in ensuring our customers' shopping is loaded into the correct vans for our drivers to pick up - by loading pre packed individual plastic boxes of shopping (we call them totes) into frames which are then loaded into our delivery vans. You are at the heart of the customer journey as our despatchers also sort and organise totes coming back to site. This is a physical role as some of the boxes can be heavy, so there’s no need for a gym membership!

Pick – Our pickers are focused on attention to details and taking care - picking and packing specific customer orders into the shopping totes. This is a process that requires you to handle goods with care as we want to ensure that all of our customers' goods are received in tip top condition. It can be a game of skill and speed as you ensure the right products go in the right bags and we pick and pack over 9.5m items per week in Dordon alone.

Inbound – Our Inbound operatives are our quality assurance team. You'll be receiving goods from suppliers and once ensuring they are in tip-top condition, putting these into totes so that our pickers can do their jobs.

You will be required to work across both ambient and chilled areas (-5℃) in the above roles.

Freezer – This role involves you working in a very big freezer in temperatures of up to -25℃ Your safety is our top priority though, so full thermal gear is provided – but if you like the cold, this is the job for you!

Food shopping never stops so we operate a 24 hour warehouse and it’s a buzzy environment that is continually on the go. There’s a shift time to suit everyone – whether you are a morning person or a night owl, and we operate 4 day/night rotas in a week:

Daytime Pickers/Freezer Operatives - 4:30 - 14:30 - 4 days

Night time Pickers/Freezer Operatives - 18:35 - 04:35 - 4 nights

Daytime Despatch Operative - 06:00 - 16:00 - 4 days

Night time Despatch Operatives - 20:05 - 06:05 - 4 nights

Days Inbound - 08:00 - 19:00 - 4 days

Nights Inbound - 19:00 - 06:00 - 4 nights

In return we offer:

A starting salary of £12.24 per hour

With a night shift premium (between the hours of 10pm and 6am) – of an additional £2.00 per hour

And a Freezer Premium of £0.90p per hour

Overtime is paid at a basic rate of 1.25x

Whilst a safe working environment in our warehouses is top of mind and goes without saying we also offer a shopping list of perks that you can tailor to suit your lifestyle including:

  • Enhanced digital GP service for you and your immediate family
  • 50% earned salary advances for four-weekly paid employees
  • High street shopping and restaurant discounts - including 15% off your weekly shop with Ocado.com
  • Up to 7% matched pension contributions after three months of service
  • Established car share commuting scheme

And if you decide being a warehouse operative isn't for you and you would like to pursue a career with Ocado – there’s plenty of opportunities for progression – as 87% of our salaried roles are filled by internal colleagues!

So what do we need from you?

You don’t need any previous experience to join our friendly team. Just bring yourself and a positive attitude and our amazing training team will do the rest!

You must be over 18 to apply.

How to apply:

Simply fill out an online application (no CV required), and our friendly recruitment team will be in touch!

About Ocado Logistics

Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves (robots included) and get stuck in.

Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

Job insights from Breakroom

Warehouse operative

Warehouse operatives take delivery of goods, and pick, pack and dispatch products

What you’ll do as a warehouse operative:

  • Take delivery of goods and raw materials
  • Pack and wrap goods
  • Check for damaged or missing items
  • Make sure stock is stored correctly and safely
  • Load goods ready for dispatch

Is it right for you?

This job may involve:

  • Standing
  • Heavy lifting
  • Night work
  • Cleaning
  • Physical activities

Map

Orton-On-The-Hill

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do Ocado pay warehouse operatives enough to live on?

    Some people are not paid a living wage.

    How we know this

    48% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 27 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Ocado pay warehouse operatives market rates?

    Only some people are paid above average for their job.

    How we know this

    59% of people are paid below average for the type of work they do.

    Based on data from 29 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do warehouse operatives at Ocado get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    93% of people say they don’t get paid breaks.

    Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Ocado pay warehouse operatives sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    81% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 27 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do warehouse operatives at Ocado do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    39% of people report that they do extra work that they don’t get paid for.

    Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do warehouse operatives get of their shift pattern at Ocado?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 31% of people with changing schedules report getting one week notice or less.
    • 12% of people with changing schedules report getting two weeks notice.
    • 8% of people with changing schedules report getting three weeks notice.
    • 50% of people with changing schedules report getting four weeks notice or more.

    Based on data from 26 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do warehouse operatives at Ocado worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    86% of people report they don’t worry about getting enough hours.

    Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do warehouse operatives at Ocado get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    60% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 25 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for warehouse operatives at Ocado to change shifts?

    Some people find it hard to change shifts.

    How we know this

    53% of people report that it’s hard to change shifts if they need to.

    Based on data from 17 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for warehouse operatives to book a holiday at Ocado?

    Most people find it easy to book holiday.

    How we know this

    68% of people report it’s easy to book holidays.

    Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Ocado managers change warehouse operatives shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    86% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 29 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for warehouse operatives to take sick leave at Ocado?

    Some people find it hard to take sick leave.

    How we know this

    43% of people report that it’s hard to take time off if they are sick.

    Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • Most parents say it’s bad

    Is working as warehouse operatives at Ocado good if you have caring responsibilities?

    Most parents and carer say this is a bad place to work.

    How we know this

    75% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 12 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do warehouse operatives at Ocado feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    71% of people say they’re treated with respect by their managers.

    Based on data from 24 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do warehouse operatives at Ocado get proper breaks?

    Most people get proper breaks.

    How we know this

    80% of people report that they get to take proper breaks.

    Based on data from 25 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for warehouse operatives to work at Ocado?

    Some people feel stressed here.

    How we know this

    65% of people say they often feel stressed at work.

    Based on data from 26 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do warehouse operatives at Ocado enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    64% of people report they don’t enjoy their job.

    Based on data from 22 people who took the Breakroom Quiz between April 2023 and April 2025.

  • Okay
  • Only some people recommend their team

    Do warehouse operatives at Ocado recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    62% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 29 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do warehouse operatives get enough training when they start at Ocado?

    Most people got enough training when they started.

    How we know this

    86% of people report they got enough training when they started working here.

    Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are warehouse operatives given support to progress at Ocado?

    Only some people are given support to progress here.

    How we know this

    In the last year, 64% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 25 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do warehouse operatives think Ocado head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    71% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 24 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do warehouse operatives feel well informed about how Ocado is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    40% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 25 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Ocado

What Ocado employees say about their job

  • Best thing

    Visiting new places

    Worst thing

    Stress from driving for long poeriods

    7.8

    CSTM at Ocado, February 2025

  • Best thing

    We get paid for full shifts even when we finish early

    Worst thing

    The risk of the job, accidents in the road and expected to work in extremely harsh conditions and the dark

    7.3

    Employee at Ocado, January 2025

See more reviews
  • Best thing

    The scalable pay from £12.91 standard rate to £14.03 elevated rate for working evening hours and even more for overtime.
    The sight seeing - you get sent out a lot further than other supermarkets (up to an 80 mile radius for 8hr shifts)
    Lost 4 inches on my waist working only 3 months there.

    Worst thing

    Massive stress on the road - your routes are planned with no mind to the vans maximum speed limit (62mph), or the fact...well...its a van (expecting you to do 50mph down miles of narrow country lanes). If you stick to the law and their own health and safety practices, you'll always finish 1hr late.
    Youre only given 20 minutes break for an 8hr shift (which is illegal for a driver. they say "the deliveries mean its not continuous driving", but the law says, "any works in relation to the vehicle or its goods counts as time spent in driving" so means it is continuous driving and should be 30 mins not 20). Not that the break matters anyway as they always seem to schedule it when you're in the middle of nowhere so goodluck finding a toilet. as if 20 mins is enough time to park up, go to the toilet and eat your lunch anyway...sheesh. Taking it at any other point makes you late for deliveries (if you're not already) and stopping to call the next few customers to inform of lateness just exacerbates that.
    Most of the customers live in hard to drive to places or unsafe to drive places like down lanes with low overhangs, lanes too narrow or muddy for the van, lanes with no space to turn, or down longish walkways with steps etc with no vehicle access. Management will tell you not to deliver during training but the reality is that when you call them to tell them its unsafe, they mostly say youre lying, its been delivered to multiple times before (and thats because the majority of drivers run down the lanes with the shopping so they can finish early. If its not that then its people living in top floors of apartments. They order on purpose so they don't have to lift 70kg of shopping up 5 flights of stairs, instead YOU have to do the 2 trips up and down to their door.
    Very poor staff retention (about 70% leaving in their first couple months I believe).
    Lost 4 inches on waist but also slipped a disc so make of that what you will. save yourself the headache and work for tesco or sainsburys instead.

    2.8

    CSTM delivery driver at Ocado, January 2025

  • Best thing

    Every day is different

    Worst thing

    Pay doesn't reflect the hard work we do.

    7.1

    CSTM at Ocado, December 2024

  • Best thing

    Have day offs in between

    Worst thing

    Stress and lack of progression

    7.8

    IT support at Ocado, November 2024

  • Best thing

    It's reliable to know in advance all your work shift patterns. Some management is really helpful depending on which warehouse site you work at.

    Worst thing

    Had too much overtime hours during beginning of COVID 19. Now there is barely any work hours available, not reliable for career growth but easy job to get used to

    7.1

    Warehouse operative at Ocado, April 2023

  • Best thing

    Coming back early and still getting a full days pay.

    Worst thing

    Overload you with the amount of deliveries you need to do.
    Takes useful features away from us making our days harder and longer but the pay doesn't get increased for these changes like bagless frozen items mixed with other items from different deliveries.

    6.4

    CSTM at Ocado, September 2022

  • Best thing

    Sometimes you get to finish early but they’re trying to get rid of that.

    Some customers are so lovely and some tip.

    Worst thing

    Delivering to flats with no lifts, trying to park in difficult areas then fear of getting a parking fine.

    On hot days, some of the vans don’t have any Air Con.

    7.6

    Customer service team member at Ocado, August 2022

  • Best thing

    The driving. Seeing the scenery.

    Worst thing

    Worry when starting, if theirs a complaint waiting, worry when returning and sugni g the van back in, incase you missed damage when you left or you didn't see somone damaging the van or the bollard lamp post sign, and your blamed for it.

    7.5

    CSTM at Ocado, April 2021

  • Best thing

    Job and lot - you basically get to go home as soon as your route is finished and still paid till the end of your shift, this is most nights very rarely if you are back too early they may ask you to go back out to help someone or to stay a bit longer incase there is something they need a spare driver for but this is extremly rare and 99% of the time you get to go as soon as you give them the van back.
    Variety of places - different areas, towns cities and countryside, routes are random so no two days are exactly the same.
    Vans are all loaded for you and the route is pre planned, you just proceed through the drops logically and accordingly as long as it is not necessary to change them around for major reasons - such as being very far behind or problems on route but again this is a rarity to have to do this.
    Managers are always fair and helpful if you need a hand with anything whilst out on route.
    Lots of driving if you like a driving job.

    Worst thing

    The weight of the shopping can sometimes be a bit over the top.
    Timings aren't always accurate even when there is no traffic they can still be short - in reference to journey times.
    The delivery allowance times are sometimes again a bit little and means you lose time and risk falling behind because you are not given a great deal of time.
    Items sometimea damaged meaning you have to deal with things that take longer on drops last minute - again at risk of putting you behind.
    Packaging is sometimes to a poor standard meaning customers can and may get fustrated and agitated.
    Overall, I think the positives outweigh the negatives as you get early finishes more nights than not and the routes are normally ok and not too stressful. It swings in roundabouts.

    8.2

    CSTM delivery driver at Ocado, March 2021

  • More reviews from Ocado employees

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