Support Worker
Cygnet Health Care
Estimated pay: £12.00-13.65 per hour
Idle BD10 8QY
Full time
The Breakroom Take
- People enjoy this job
- Recommended by students
- Paid breaks
- Recommended by parents
- Proper training
About Cygnet Health Care
Cygnet Health Care is a support provider for people with mental health needs, autism and learning disabilities.
Job description from Cygnet Health Care
We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.
You'll be working full time 42 hours a week, 12 hour shifts, including every other weekend, making a positive difference to the lives of the people in our care at Thornfield House.
Thornfield House is a specialist residential service supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge in Bradford, West Yorkshire.
Thornfield House supports 7 individuals and offers spacious communal areas including a lounge, dining room, kitchen, and a large activity/cinema room. Externally we have beautiful gardens to the front and the rear of the building which feature, plenty of space for outdoor games, bbq, a seating area and a sensory room.
At Cygnet, our perks go way beyond pension schemes and excellent professional development - you'll also enjoy discounts with our free NHS blue light card, rewards gateway offering 10% or more off supermarket shopping, private health cash plans, free confidential mental health support and more, to support your wellbeing in and out of work.
Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.
Main duties of the job
Your day-to-day...
- Offer enhanced care with a flexible learning approach for all the people in our care
- Provide guidance & encouragement through physical & emotional support
- Learn about individuals specific needs & provide help in the most appropriate way
- Assist with and report on medical & welfare needs
- Safeguard
- Maintain a safe, clean environment for all
About us
Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.
Job description
Job responsibilities
We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.
You'll be working full time 42 hours a week, 12 hour shifts, including every other weekend, making a positive difference to the lives of the people in our care at Thornfield House.
Thornfield House is a specialist residential service supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge in Bradford, West Yorkshire.
Thornfield House supports 7 individuals and offers spacious communal areas including a lounge, dining room, kitchen, and a large activity/cinema room. Externally we have beautiful gardens to the front and the rear of the building which feature, plenty of space for outdoor games, bbq, a seating area and a sensory room.
At Cygnet, our perks go way beyond pension schemes and excellent professional development - you'll also enjoy discounts with our free NHS blue light card, rewards gateway offering 10% or more off supermarket shopping, private health cash plans, free confidential mental health support and more, to support your wellbeing in and out of work.
Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.
Your day-to-day...
- Offer enhanced care with a flexible learning approach for all the people in our care
- Provide guidance & encouragement through physical & emotional support
- Learn about individuals specific needs & provide help in the most appropriate way
- Assist with and report on medical & welfare needs
- Safeguard
- Maintain a safe, clean environment for all
Why Cygnet? We'll offer you...
- Opportunities for further qualifications and training
- Flexible working with the opportunity for overtime
- Regular coaching & appraisals
- Benefits including free NHS blue light card, rewards, money off supermarket shopping, private health cash plans, pension scheme, mental health support and much more
You are...
- Genuinely driven with a desire to make a real difference in peoples lives
- An excellent communicator & a good team player
- Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
- Passionate about empowering & supporting service user independence
Successful candidates will be required to undergo an enhanced DBS check.
Please be aware that this vacancy may close before the advertised date if the role is filled. Please send your application as soon as possible.
Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.
Job description
Job responsibilities
We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.
You'll be working full time 42 hours a week, 12 hour shifts, including every other weekend, making a positive difference to the lives of the people in our care at Thornfield House.
Thornfield House is a specialist residential service supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge in Bradford, West Yorkshire.
Thornfield House supports 7 individuals and offers spacious communal areas including a lounge, dining room, kitchen, and a large activity/cinema room. Externally we have beautiful gardens to the front and the rear of the building which feature, plenty of space for outdoor games, bbq, a seating area and a sensory room.
At Cygnet, our perks go way beyond pension schemes and excellent professional development - you'll also enjoy discounts with our free NHS blue light card, rewards gateway offering 10% or more off supermarket shopping, private health cash plans, free confidential mental health support and more, to support your wellbeing in and out of work.
Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.
Your day-to-day...
- Offer enhanced care with a flexible learning approach for all the people in our care
- Provide guidance & encouragement through physical & emotional support
- Learn about individuals specific needs & provide help in the most appropriate way
- Assist with and report on medical & welfare needs
- Safeguard
- Maintain a safe, clean environment for all
Why Cygnet? We'll offer you...
- Opportunities for further qualifications and training
- Flexible working with the opportunity for overtime
- Regular coaching & appraisals
- Benefits including free NHS blue light card, rewards, money off supermarket shopping, private health cash plans, pension scheme, mental health support and much more
You are...
- Genuinely driven with a desire to make a real difference in peoples lives
- An excellent communicator & a good team player
- Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
- Passionate about empowering & supporting service user independence
Successful candidates will be required to undergo an enhanced DBS check.
Please be aware that this vacancy may close before the advertised date if the role is filled. Please send your application as soon as possible.
Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.
Person Specification
General Requirements
Essential
- Please refer to job description above
- Please refer to job description above
Person Specification
General Requirements
Essential
- Please refer to job description above
- Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cygnet Health Care
Address
Idle
BD10 8QY
Employer's website
Job insights from Breakroom
Support workers
Support workers help vulnerable people to live independently
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Cygnet Health Care pay support workers enough to live on?
Most people are paid a living wage.
How we know this
84% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 64 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Cygnet Health Care pay support workers market rates?
Most people are paid above average for their job.
How we know this
94% of people are paid above average for the type of work they do.Based on data from 31 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
-
Everyone is paid the same, whatever their age
Do support workers at Cygnet Health Care get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Cygnet Health Care pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 76 people who took the Breakroom Quiz between December 2022 and April 2025.
Good
-
Most people get paid breaks
Do support workers at Cygnet Health Care get paid breaks?
Yes. Most people get paid breaks.
How we know this
73% of people say they get paid breaks.Based on data from 30 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Cygnet Health Care pay support workers sick pay?
No. Most people don’t get proper sick pay.
How we know this
87% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 70 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
-
Most people don’t do unpaid extra work
Do support workers at Cygnet Health Care do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
33% of people report that they do extra work that they don’t get paid for.Based on data from 60 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
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Less than 4 weeks notice of shifts
How much notice do support workers get of their shift pattern at Cygnet Health Care?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 13% of people with changing schedules report getting one week notice or less.
- 28% of people with changing schedules report getting two weeks notice.
- 13% of people with changing schedules report getting three weeks notice.
- 45% of people with changing schedules report getting four weeks notice or more.
Based on data from 53 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do support workers at Cygnet Health Care worry about hours?
Most people don’t worry about getting enough hours.
How we know this
67% of people report they don’t worry about getting enough hours.Based on data from 30 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do support workers at Cygnet Health Care get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
53% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 30 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for support workers at Cygnet Health Care to change shifts?
Some people find it hard to change shifts.
How we know this
52% of people report that it’s hard to change shifts if they need to.Based on data from 50 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for support workers to book a holiday at Cygnet Health Care?
Most people find it easy to book holiday.
How we know this
86% of people report it’s easy to book holidays.Based on data from 64 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do Cygnet Health Care managers change support workers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
44% of people say their manager changes their shifts at the last minute.Based on data from 59 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for support workers to take sick leave at Cygnet Health Care?
Some people find it hard to take sick leave.
How we know this
41% of people report that it’s hard to take time off if they are sick.Based on data from 58 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
-
Most students say it’s good
Is support workers at Cygnet Health Care job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
80% of students report this is a good place to work if you’re studying.Based on data from 10 people who took the Breakroom Quiz between April 2023 and February 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as support workers at Cygnet Health Care good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
37% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 19 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Good
-
Most people feel treated with respect
Do support workers at Cygnet Health Care feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
68% of people say they’re treated with respect by their managers.Based on data from 65 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
-
Only some people get proper breaks
Do support workers at Cygnet Health Care get proper breaks?
Some people don’t get proper breaks.
How we know this
62% of people report that they don’t get to take proper breaks.Based on data from 68 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for support workers to work at Cygnet Health Care?
Most people feel stressed here.
How we know this
80% of people say they often feel stressed at work.Based on data from 69 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do support workers at Cygnet Health Care enjoy their jobs?
Most people enjoy their job.
How we know this
70% of people report they enjoy their job.Based on data from 57 people who took the Breakroom Quiz between April 2023 and April 2025.
Okay
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Only some people recommend their team
Do support workers at Cygnet Health Care recommend working with their team?
Only some people recommend working with their team.
How we know this
45% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 31 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do support workers get enough training when they start at Cygnet Health Care?
Most people got enough training when they started.
How we know this
92% of people report they got enough training when they started working here.Based on data from 65 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are support workers given support to progress at Cygnet Health Care?
Only some people are given support to progress here.
How we know this
In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 57 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do support workers think Cygnet Health Care head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
75% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 65 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do support workers feel well informed about how Cygnet Health Care is doing?
Only some people feel well informed about how the company is doing.
How we know this
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 65 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Cygnet Health Care employees say about their job
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Best thing
Seeing people with mental health problems recover and get back into the community.
Worst thing
No autonomy. Inadequate pay. Overtime is paid at a flat rate.
Support worker at Cygnet Health Care, October 2023
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Best thing
Working with service users to help in their recovery with their mental illness to progress back in the community and out of hospital, good team of nurses and support workers, reliable managers with good support and feedback.
Worst thing
Agency staff working on shifts not understanding the service user needs resulting in misunderstandings.
Support worker at Cygnet Health Care, January 2023
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About this pay
CloseEstimated pay
This pay estimate is based on data from 31 Cygnet Health Care employees who took the Breakroom Quiz between April 2024 and April 2025.
Take the Breakroom Quiz to compare your job.