Posted 21 days ago

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Sales Assistant - Ipswich (Part-time, 8hrs, 9-month FTC)

Pandora
Pay Estimated pay: £10.57-12.00 per hour

Location Ipswich, Suffolk, IP1, United Kingdom
Contract time Full time, part time

The Breakroom Take

6.4

Rated 6.4 out of 10, based on 195 employees who took the Breakroom Quiz

See all job reviews

  • Great team mates
  • People enjoy this job
  • Pays all ages fairly
  • Recommended by students
  • Respectful managers
  • Proper training
  • Proper breaks

About Pandora

Pandora is a jewellery manufacturer and retailer. They're known for customisable charm bracelets.

Job description from Pandora

Competitive hourly rate of pay, bonus scheme, generous employee discount, annual jewellery uniform allowance and other excellent benefits!

Pandora is a retail environment like no other: our sales colleagues are able to craft the incredible with our customers every day; curating our beautiful hand-made jewellery to bring special moments to life.

We are seeking a results-driven, target-focussed sales assistant to join the store team. If you dream of engaging customers, achieving and exceeding sales goals, and making a lasting impression on your customers then Pandora is the place for you!

In the UK, we are very proud to have recently been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.

The role

Our sales assistants are our brand ambassadors, and the link between our products and our customers. They lead the success of the store by influencing sales, excelling in customer service, and sharing their knowledge of our products and brand.

You'll get to interact with people on every shift to help create their special memories through dreaming, daring, caring and delivering.

What to expect from the role
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, units per transaction and average transaction value
  • Build the bond between our brand and our customer by answering queries, providing exemplary service and adapting your approach depending on individuals' personalities, loves and needs
  • Learn and confidently share Pandora product knowledge to maximise sales and provide an unforgettable customer experience
  • Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data
  • Assisting with product deliveries; unloading and storing in the correct spaces in store
  • Merchandising the store and maintaining high shop floor standards; taking pride in your environment
  • Operating the till system, handling financial transactions including returns and exchanges


The successful candidate

We look for passionate and motivated team players. We encourage our team members to express their individuality by styling Pandora jewellery in their own way, and sharing these ideas with our customers:

  • Our sales assistants give a voice to people's loves every day so building rapport and being able to chat and engage with people in a natural, open way is important to us
  • A natural ability to see the opportunity in achieving and over-achieving sales targets
  • Ability to work well under pressure in a fast-paced, sales-driven atmosphere: our products are very popular so stores are often very busy


Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

  • A highly competitive hourly rate of pay
  • Eligibility for the sales assistant bonus scheme
  • A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
  • Generous employee discount
  • Access to our employee 'wear box', where you can self-select jewellery to wear each time you're working!
  • Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
  • Parties, incentives and gifts throughout the year


If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Ipswich, Suffolk, IP1, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Pandora pay sales assistants enough to live on?

    Most people are paid a living wage.

    How we know this

    84% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 63 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Pandora pay sales assistants market rates?

    Most people are paid above average for their job.

    How we know this

    88% of people are paid above average for the type of work they do.

    Based on data from 68 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do sales assistants at Pandora get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what Pandora pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 66 people who took the Breakroom Quiz between March 2023 and April 2025.

  • Needs improving
  • Most people don’t get paid breaks

    Do sales assistants at Pandora get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    98% of people say they don’t get paid breaks.

    Based on data from 61 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Pandora pay sales assistants sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    53% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 53 people who took the Breakroom Quiz between March 2023 and January 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do sales assistants at Pandora do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    44% of people report that they do extra work that they don’t get paid for.

    Based on data from 57 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at Pandora?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 28% of people with changing schedules report getting one week notice or less.
    • 26% of people with changing schedules report getting two weeks notice.
    • 22% of people with changing schedules report getting three weeks notice.
    • 24% of people with changing schedules report getting four weeks notice or more.

    Based on data from 68 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do sales assistants at Pandora worry about hours?

    Some people worry about getting enough hours.

    How we know this

    40% of people report they worry about getting enough hours.

    Based on data from 68 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do sales assistants at Pandora get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    44% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 68 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for sales assistants at Pandora to change shifts?

    Some people find it hard to change shifts.

    How we know this

    57% of people report that it’s hard to change shifts if they need to.

    Based on data from 51 people who took the Breakroom Quiz between March 2023 and March 2025.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for sales assistants to book a holiday at Pandora?

    Some people find it hard to book holiday.

    How we know this

    50% of people report it’s hard to book holidays.

    Based on data from 56 people who took the Breakroom Quiz between March 2023 and March 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Pandora managers change sales assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    61% of people say their manager changes their shifts at the last minute.

    Based on data from 62 people who took the Breakroom Quiz between March 2023 and March 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for sales assistants to take sick leave at Pandora?

    Some people find it hard to take sick leave.

    How we know this

    40% of people report that it’s hard to take time off if they are sick.

    Based on data from 55 people who took the Breakroom Quiz between March 2023 and March 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is sales assistants at Pandora job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    80% of students report this is a good place to work if you’re studying.

    Based on data from 25 people who took the Breakroom Quiz between May 2023 and April 2025.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do sales assistants at Pandora feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    81% of people say they’re treated with respect by their managers.

    Based on data from 62 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do sales assistants at Pandora get proper breaks?

    Most people get proper breaks.

    How we know this

    85% of people report that they get to take proper breaks.

    Based on data from 53 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for sales assistants to work at Pandora?

    Most people feel stressed here.

    How we know this

    68% of people say they often feel stressed at work.

    Based on data from 62 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do sales assistants at Pandora enjoy their jobs?

    Most people enjoy their job.

    How we know this

    73% of people report they enjoy their job.

    Based on data from 48 people who took the Breakroom Quiz between April 2023 and April 2025.

  • Okay
  • Only some people recommend their team

    Do sales assistants at Pandora recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    47% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 68 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do sales assistants get enough training when they start at Pandora?

    Most people got enough training when they started.

    How we know this

    71% of people report they got enough training when they started working here.

    Based on data from 62 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are sales assistants given support to progress at Pandora?

    Only some people are given support to progress here.

    How we know this

    In the last year, 51% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 61 people who took the Breakroom Quiz between March 2023 and March 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Okay
  • Head office only partly understands what’s happening

    Do sales assistants think Pandora head office understands what's happening where they work?

    Some people think head office doesn’t understand what’s happening where they work.

    How we know this

    63% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 56 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do sales assistants feel well informed about how Pandora is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    77% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 57 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Pandora

What Pandora employees say about their job

  • Best thing

    Customers are great to chat to

    Worst thing

    Mustery Shops
    The staff are toxis

    1.7

    Supervisor at Pandora, February 2025

  • Best thing

    Stable, nice people, generous discount, usually steady flow of customers, good hours

    Worst thing

    Christmas is very busy

    10

    Sales assistant at Pandora, January 2025

See more reviews
  • Best thing

    Discount

    Worst thing

    Horrible management - Have their favourites and very biased, Although customers are being really rude we will still get in trouble, not being paid for overtime, shifts that can fit into 2 days being spread out to 5 days even knowing circumstances, very harsh on KPI’s

    1.7

    Sales assistant at Pandora, February 2024

  • Best thing

    Discounts

    Worst thing

    Hours, management, being added/extended shifts without asking, how busy it gets, managers don’t help with rude customers, expected to revolve life around pandora

    2.3

    Sales assistant at Pandora, December 2023

  • Best thing

    I love working with customers and the staff on the days I’m working because I am able to catch up with them.

    Worst thing

    Honestly not getting enough hours to cover the bills

    6.8

    Sales assistant at Pandora, May 2023

  • Best thing

    Such flexible working, the team and management are so lovely. Big discount

    Worst thing

    pressure for sales and targets to be met. one to ones weekly - lot when your a student. But the environment is great

    9.5

    Sales assistant at Pandora, May 2023

  • Best thing

    I have the days I need to work around my childcare. Members of my team that have became life long friends.

    Worst thing

    Stress and targets, ever changing, can be too much, a lot of pressure, a lot for store managers to do. Taking work home. Pay.

    4.9

    Store manager at Pandora, May 2023

  • Best thing

    Being able to work with my friends and having a great relationship with customers and colleagues.

    Worst thing

    Don’t get paid for breaks, have to wear makeup for shifts.

    9.2

    Store assistant at Pandora, January 2023

  • Best thing

    Easy hours
    Local
    Mostly friendly customers

    Worst thing

    Some Rude customers
    Short breaks
    Last min rota

    5.5

    Sales assistant at Pandora, February 2022

  • Best thing

    Staff discount and friendly team members

    Worst thing

    There seems to be little chance of moving up to a higher position

    5.5

    Sales assistant at Pandora, July 2021

  • More reviews from Pandora employees

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