Retail Assistant - Online Picker
Iceland
Estimated pay: ÂŁ9.50-11.50 per hour
Barnsley Road, Sheffield, Yorkshire, S5 7AD, United Kingdom
Part time
The Breakroom Take
- Recommended by students
- Respectful managers
About Iceland
Iceland is a supermarket chain. They specialise in frozen food.
Job description from Iceland
At Iceland we like to do things differently. We are a fair and ethical retailer, who believe in investing in our people and making a difference.
We have exciting opportunities available for Online Pickers to join our dynamic team. The position is suited to an individual with passion for doing a great job, who wants to work for a business you can be proud of. We believe that our success comes from our colleagues, so we are looking for committed team players to help us become the best on the High Street when it comes to accurately and efficiently fulfilling customer online shopping orders.
Make a difference as a member of our online operation, where your role will be to pick and pack our great quality products for our online customers as if you were shopping for yourself.
This is a job that can offer you flexibility across a variety of shift patterns, a great rate of pay, and the opportunity to become part of a supportive and connected team.
Essential criteria for this role:
- Work with efficiency, accuracy and pace
- Take pride in your work
- Have a positive can-do attitude
- Must be highly flexible to work unsociable shifts
So, if you are looking for a new and exciting opportunity with one of the fastest growing UK retailers, we would like to hear from you.
Shifts can start between 1am and 6am. Please ensure you are able to start during these hours, before applying
Good luck with your application.
Additional Information Must be flexibe
What employees say
Pay
-
Needs improving
-
Most people aren’t paid a living wage
Do Iceland pay online pickers enough to live on?
Most people are not paid a living wage.
How we know this
93% of people say they are paid below the Real Living Wage for where they live.Based on data from 28 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do Iceland pay online pickers market rates?
Most people are paid less than average for their job.
How we know this
89% of people are paid below average for the type of work they do.Based on data from 19 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Under 21s get paid less than everyone else
Do online pickers at Iceland get paid the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Iceland pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 29 people who took the Breakroom Quiz between May 2023 and April 2025.
Needs improving
-
Most people don’t get paid breaks
Do online pickers at Iceland get paid breaks?
No. Most people don’t get paid breaks.
How we know this
96% of people say they don’t get paid breaks.Based on data from 28 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Iceland pay online pickers sick pay?
No. Most people don’t get proper sick pay.
How we know this
86% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 29 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do online pickers at Iceland do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
42% of people report that they do extra work that they don’t get paid for.Based on data from 31 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do online pickers get of their shift pattern at Iceland?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 18% of people with changing schedules report getting one week notice or less.
- 18% of people with changing schedules report getting two weeks notice.
- 45% of people with changing schedules report getting three weeks notice.
- 18% of people with changing schedules report getting four weeks notice or more.
Based on data from 33 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
-
Some people worry about their hours
Do online pickers at Iceland worry about hours?
Some people worry about getting enough hours.
How we know this
48% of people report they worry about getting enough hours.Based on data from 33 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do online pickers at Iceland get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
59% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 32 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for online pickers at Iceland to change shifts?
Some people find it hard to change shifts.
How we know this
52% of people report that it’s hard to change shifts if they need to.Based on data from 23 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for online pickers to book a holiday at Iceland?
Most people find it easy to book holiday.
How we know this
73% of people report it’s easy to book holidays.Based on data from 30 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do Iceland managers change online pickers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
42% of people say their manager changes their shifts at the last minute.Based on data from 26 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for online pickers to take sick leave at Iceland?
Some people find it hard to take sick leave.
How we know this
37% of people report that it’s hard to take time off if they are sick.Based on data from 27 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
-
Only some students say it’s good
Is online pickers at Iceland job good for students?
Only some students say this is a good place to work if you’re studying.
How we know this
36% of students report this isn’t a good place to work if you’re studying.Based on data from 11 people who took the Breakroom Quiz between April 2023 and February 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
-
Good
-
Most people feel treated with respect
Do online pickers at Iceland feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
83% of people say they’re treated with respect by their managers.Based on data from 30 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
-
Only some people get proper breaks
Do online pickers at Iceland get proper breaks?
Some people don’t get proper breaks.
How we know this
44% of people report that they don’t get to take proper breaks.Based on data from 25 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for online pickers to work at Iceland?
Most people feel stressed here.
How we know this
90% of people say they often feel stressed at work.Based on data from 29 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do online pickers at Iceland enjoy their jobs?
Only some people enjoy their job.
How we know this
45% of people report they don’t enjoy their job.Based on data from 31 people who took the Breakroom Quiz between May 2023 and April 2025.
Okay
-
Only some people recommend their team
Do online pickers at Iceland recommend working with their team?
Only some people recommend working with their team.
How we know this
61% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 33 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do online pickers get enough training when they start at Iceland?
Some people didn’t get enough training when they started.
How we know this
35% of people report they didn’t get enough training when they started working here.Based on data from 31 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
-
Most people don’t get support to progress
Are online pickers given support to progress at Iceland?
Most people aren’t given support to progress here.
How we know this
In the last year, 72% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 25 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do online pickers think Iceland head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
79% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 28 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
-
Most people feel well informed by head office
Do online pickers feel well informed about how Iceland is doing?
Most people feel well informed about how the company is doing.
How we know this
67% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 30 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Iceland employees say about their job
-
Best thing
Weekly pay
Worst thing
Poor pay unrealistic expectations under valued poor maintenance of vechicles
Delivery driver at Iceland, March 2025
-
Best thing
The customers
Worst thing
Management and having to do 3 people's work
Retail assistant at Iceland, February 2025
Similar jobs near Sheffield, S5 7AD
Find more jobs like this
CloseSave 11 hours a week searching for something new. We can get you…
- The pay you’re looking for
- The hours that you need
- Jobs close to where you live
Answer a few simple questions and we’ll find something that’s right for you. (You can get back to this job later.)
No thanks, I want to applyApplying will take you to a different website.
Type in your email to save this job
Close
By signing up you’re agreeing to our terms and conditions and privacy policy.
About this pay
CloseEstimated pay
This pay estimate is based on data from 33 Iceland employees who took the Breakroom Quiz between May 2023 and April 2025.
Take the Breakroom Quiz to compare your job.