Ward Administration Support Officer
NHS Ayrshire and Arran
No pay info
Wishaw
Full time, contract
The Breakroom Take
- People enjoy this job
- Good employer
- Recommended by parents
- Respectful managers
- Proper breaks
About NHS Ayrshire and Arran
NHS Ayrshire and Arran is a provider of nhs services for the region.
Job description from NHS Ayrshire and Arran
The provision of efficient and effective administrative/clerical support to a receiving unit to ensure the smooth running of the department and to release Clinical staff to perform Clinical duties.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
- Proficient IT Skills which include a working knowledge of Microsoft office packages.
- Excellent organisation skills and the ability to prioritise and work on own initiative.
- Excellent communication skills.
- Excellent time management skills.
- Ability to work under pressure.
- Post holder should possess or be prepared to works towards ECDL.
- Appropriate level of training in Management of Aggression
It would be great if you also have
- Desirable to have relevant experience in an administrative/clerical role
Permanent
Full time
37 hours
Location and Working Pattern
This role will be based in MHLD department within University Hospital Wishaw.
The working pattern for this role: Monday to Friday
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Lesley Cordiner, Operational Service Manager on lesley.cordiner@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Carla Vargas, Recruitment Administrator on carla.vargas@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some Of NHS Lanarkshire’s Benefits Include
- A minimum of 27 days annual leave increasing with length of service
- A minimum of 8 days of public holidays
- Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
- Paid sick leave increasing with length of service
- Occupational health services
- Employee counselling services
- Work-life Balance policies and procedures
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Map
Wishaw
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What employees say
Pay
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Good
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Most people are paid a living wage
Do NHS Ayrshire and Arran pay a living wage?
Most people are paid a living wage.
How we know this
87% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 23 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do NHS Ayrshire and Arran pay market rates?
Most people are paid above average for their job.
How we know this
72% of people are paid above average for the type of work they do.Based on data from 18 people who took the Breakroom Quiz between November 2023 and January 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at NHS Ayrshire and Arran get paid breaks?
No. Most people don’t get paid breaks.
How we know this
89% of people say they don’t get paid breaks.Based on data from 27 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do NHS Ayrshire and Arran pay sick pay?
Yes. Most people get proper sick pay.
How we know this
88% of people say they would get paid if they were sick but scheduled to work.Based on data from 25 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at NHS Ayrshire and Arran do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
78% of people report that they don’t do extra unpaid work.Based on data from 18 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at NHS Ayrshire and Arran?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 27% of people with changing schedules report getting one week notice or less.
- 9% of people with changing schedules report getting two weeks notice.
- 9% of people with changing schedules report getting three weeks notice.
- 55% of people with changing schedules report getting four weeks notice or more.
Based on data from 11 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at NHS Ayrshire and Arran worry about hours?
Most people don’t worry about getting enough hours.
How we know this
100% of people report they don’t worry about getting enough hours.Based on data from 13 people who took the Breakroom Quiz between November 2023 and February 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do NHS Ayrshire and Arran workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
42% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 19 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to book holiday
How easy is it to book a holiday at NHS Ayrshire and Arran?
Most people find it easy to book holiday.
How we know this
79% of people report it’s easy to book holidays.Based on data from 24 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do NHS Ayrshire and Arran managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
88% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 17 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at NHS Ayrshire and Arran?
Most people find it easy to take sick leave.
How we know this
96% of people report that it’s easy to take time off if they are sick.Based on data from 26 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most parents say it’s good
Is working at NHS Ayrshire and Arran good if you’re a parent or carer?
Most parents and carers say this is a good place to work.
How we know this
82% of people who care for a child or other relative report this is a good place to work.Based on data from 11 people who took the Breakroom Quiz between November 2023 and January 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at NHS Ayrshire and Arran feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
73% of people say they’re treated with respect by their managers.Based on data from 22 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at NHS Ayrshire and Arran get proper breaks?
Most people get proper breaks.
How we know this
75% of people report that they get to take proper breaks.Based on data from 24 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at NHS Ayrshire and Arran?
Most people feel stressed here.
How we know this
81% of people say they often feel stressed at work.Based on data from 21 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at NHS Ayrshire and Arran enjoy their jobs?
Most people enjoy their job.
How we know this
88% of people report they enjoy their job.Based on data from 24 people who took the Breakroom Quiz between November 2023 and March 2025.
Okay
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Only some people recommend their team
Do people at NHS Ayrshire and Arran recommend working with their team?
Only some people recommend working with their team.
How we know this
56% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 27 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at NHS Ayrshire and Arran?
Some people didn’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 25 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at NHS Ayrshire and Arran?
Only some people are given support to progress here.
How we know this
In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 22 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think NHS Ayrshire and Arran head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
70% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 23 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how NHS Ayrshire and Arran is doing?
Only some people feel well informed about how the company is doing.
How we know this
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 23 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
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