Posted 23 days ago

Direct apply

Assistant Manager

Marston’s
Pay Estimated pay: £11.59-13.86 per hour

Location DE4 2EB, United Kingdom
Contract time Part time

The Breakroom Take

4.4

Rated 4.4 out of 10, based on 1,286 employees who took the Breakroom Quiz

See all job reviews

About Marston’s

Marston’s is a brewery, pub and hotel operator. They also run Revere, Foundry Project and Pitcher and Piano bars.

Job description from Marston’s

We're on the lookout for a new Assistant Manager to join our team!

Be there for the ordinary, and the extra ordinary moments. Pride yourself in leading and motivating a pub team that contributes to local communities - creating endless moments of joy.

As an Assistant Manager you'll: Be part of the pub management team, stepping up when the General Manager isn't around. With a passion for leading and motivating others, you'll lead from the front to create memorable experiences that gets our guests coming back for more.
  • Support the GM in achieving financial and business KPI's
  • Inspire and motivate your pub team on every shift
  • Be passionate about doing the right thing for your team and guests
  • Be accountable for the successful operation of the pub when deputising for the GM
  • Bring previous experience in a like-for-like Assistant/ Deputy Manager role in a similar/ branded environment

What comes next is up to you: If you have the determination to drive your development, our Aspire programme will support you to progress into a General Manager role - running your own pub team!

What you get from us: You'll be joining a pub company that's been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:
  • A performance related bonus
  • 30% off at all our pubs, restaurants, and hotels
  • A reliable hours contract, to give you the security you deserve
  • Flexible and part time hours available to work around your family or higher education
  • Exciting range of high street, online discounts and cashback offers
  • Scope to build your career and progress through our Management Development training - including access to our award winning, innovative app-based training platform
  • A friendly and lively environment, working alongside passionate and diverse teammates
  • Access to Licensed Trade Charity for financial, mental, and emotional wellbeing support

Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.

Marston's. Where people make pubs.

Map

DE4 2EB, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Marston’s pay assistant managers enough to live on?

    Most people are paid a living wage.

    How we know this

    79% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 38 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Marston’s pay assistant managers market rates?

    Only some people are paid above average for their job.

    How we know this

    44% of people are paid below average for the type of work they do.

    Based on data from 41 people who took the Breakroom Quiz between May 2023 and April 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do assistant managers at Marston’s get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    98% of people say they don’t get paid breaks.

    Based on data from 41 people who took the Breakroom Quiz between May 2023 and April 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Marston’s pay assistant managers sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 40 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do assistant managers at Marston’s do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    54% of people report that they do extra work that they don’t get paid for.

    Based on data from 41 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do assistant managers get of their shift pattern at Marston’s?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 86% of people with changing schedules report getting one week notice or less.
    • 12% of people with changing schedules report getting two weeks notice.
    • 2% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 42 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do assistant managers at Marston’s worry about hours?

    Some people worry about getting enough hours.

    How we know this

    52% of people report they worry about getting enough hours.

    Based on data from 42 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do assistant managers at Marston’s get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    44% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 39 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for assistant managers at Marston’s to change shifts?

    Most people find it hard to change shifts.

    How we know this

    73% of people report that it’s hard to change shifts if they need to.

    Based on data from 33 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for assistant managers to book a holiday at Marston’s?

    Some people find it hard to book holiday.

    How we know this

    46% of people report it’s hard to book holidays.

    Based on data from 37 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Marston’s managers change assistant managers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    62% of people say their manager changes their shifts at the last minute.

    Based on data from 42 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Needs improving
  • Most people find it hard to take sick leave

    How easy is it for assistant managers to take sick leave at Marston’s?

    Most people find it hard to take sick leave.

    How we know this

    71% of people report that it’s hard to take time off if they are sick.

    Based on data from 38 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do assistant managers work the same number they are contracted for at Marston’s?

    Most people work a lot more hours than their contact..

    How we know this

    82% of people report working 8 hours or more than their contract.

    Based on data from 33 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

Workplace

    Good
  • Most people feel treated with respect

    Do assistant managers at Marston’s feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    69% of people say they’re treated with respect by their managers.

    Based on data from 36 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do assistant managers at Marston’s get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    61% of people report that they don’t get to take proper breaks.

    Based on data from 36 people who took the Breakroom Quiz between May 2023 and April 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for assistant managers to work at Marston’s?

    Most people feel stressed here.

    How we know this

    77% of people say they often feel stressed at work.

    Based on data from 39 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do assistant managers at Marston’s enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    36% of people report they don’t enjoy their job.

    Based on data from 33 people who took the Breakroom Quiz between May 2023 and April 2025.

  • Okay
  • Only some people recommend their team

    Do assistant managers at Marston’s recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    64% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 42 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do assistant managers get enough training when they start at Marston’s?

    Most people got enough training when they started.

    How we know this

    67% of people report they got enough training when they started working here.

    Based on data from 39 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are assistant managers given support to progress at Marston’s?

    Only some people are given support to progress here.

    How we know this

    In the last year, 41% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 39 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do assistant managers think Marston’s head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    95% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 38 people who took the Breakroom Quiz between May 2023 and April 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do assistant managers feel well informed about how Marston’s is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    35% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 40 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Marston’s

What Marston’s employees say about their job

  • Best thing

    My management team are very sweet and incredibly supportive

    Worst thing

    The customers, they don't like the prices (which are set by the brewery) and they constantly berrate staff because of it. They're incredibly rude and condescending!

    3.2

    Bartender at Marston’s, April 2025

  • Best thing

    friends, customers and benefits

    Worst thing

    late nights, heavy lifting and when the pub is quiet

    4.6

    Bar staff at Marston’s, March 2025

See more reviews
  • Best thing

    The easiness of booking holidays and accrued holiday

    Worst thing

    The pay and working hours

    4.5

    Duty manager at Marston’s, February 2025

  • Best thing

    Nice team mostly
    Consistent expectations
    Convenient hours

    Worst thing

    Incredibly rude customers
    Low pay

    4.1

    Bar staff at Marston’s, February 2025

  • Best thing

    The team and the people

    Worst thing

    members of the biblical looking for free stuff

    5.0

    Assistant manager at Marston’s, December 2024

  • Best thing

    The customers were generally nice to deal with and most of the staff were friendly and team players

    Worst thing

    The pay, was paid well under what i should've been for my position and counterparts, when asked for equal pay, the answer was always no or delaying the answer. Head Office don't know the venue you are working in so KPI's were set too high and unacheivable in most cases

    1.1

    Assistant manager at Marston’s, December 2024

  • Best thing

    Easy to book holidays
    I work with some of my best friends
    GM and AM’s are good managers
    Have a slightly more competitive pay than minimum wage

    Worst thing

    Long, unpaid breaks as a way to save the wage percentage
    Feel bad for calling in sick
    Expected to always work with minimal staff as possible on shifts, can lead to feeling stressed if the demand outways the staffing
    Work almost nearly every weekend, all weekend

    5.0

    Supervisor at Marston’s, January 2023

  • Best thing

    Interaction with customers
    Feedback from customers
    Tips depending on what kind of night youre having

    Worst thing

    Managers who liked to wave their managers cards in your fa e and act above everyone else.
    Newbies are not trained properly. Newbies are trained by newbies which declines the quality of service over a period of time.
    No real training is given not even for new managers.
    Managers that come to the pub for training who are taking on new pubs get better training than those who actually work in house

    5.5

    Employee at Marston’s, October 2022

  • Best thing

    The people you work with are some of the best people you'll ever meet

    Worst thing

    The pay is horrendously low and there are little-to-no staff benefits. Head office people come across as out-of-touch with the pubs (all in the same storm but different boats kind of thing)

    4.7

    Waitress at Marston’s, September 2022

  • Best thing

    Sociable team, not too strict.

    Worst thing

    Terrible training, mediocre management. 0 hours contract but no freedom to choose hours or refuse work or get more hours if you need more money to afford your living. They cut your hours whenever they fancy without care about workers financial wellbeing.

    3.0

    Waiter at Marston’s, March 2022

  • More reviews from Marston’s employees

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