Customer Service and Sales Advisor
Manpower
No pay info
Gravesend, Kent, DA11
Full time, part time, permanent
The Breakroom Take
- Respectful managers
- Proper breaks
About Manpower
Manpower is a recruitment agency. They specialise in temporary jobs.
Job description from Manpower
We are seeking a dynamic and customer-focused individual to join our busy Kent branch as a Customer Service & Sales Advisor on a fixed-term contract of 3-6 months.
Hours: Monday - Thursday, 8:00 AM - 5:00 PM; Friday, 8:00 AM - 4:00 PM.
Role Overview:
As a key member of our team, you will be the first point of contact for our valued customers, providing a professional, efficient, and courteous service via telephone. Your responsibilities will include:
Answering customer queries and providing comprehensive information on our products, pricing, and delivery.
Supporting our external sales team as an internal customer liaison, ensuring all customer needs are met.
Processing orders and price enquiries accurately and efficiently.
Proactively following up on open quotations to drive sales.
Resolving customer concerns and ensuring all interactions are meticulously recorded.
We are looking for a self-motivated individual with a positive attitude and a passion for delivering exceptional customer service.
Benefits:
Competitive benefits package.
25 days of annual leave, plus 8 statutory bank holidays.
Christmas/New Year office closure.
On-site free parking.
Following a successful 12-week probation period, you will also be eligible for:
Company contributory pension (4%).
Corporate workwear.
Occupational short and long-term sick pay.
Annual flu vaccination.
Employee Assistance Program.
Online retail discounts and savings (including supermarkets and holidays).
Gym discounts.
24/7 GP access.
Life assurance.
Long service awards.
To Apply:
If you are a motivated and customer-oriented individual looking for a challenging and rewarding role, we encourage you to apply
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
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What employees say
Pay
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Good
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Most people are paid a living wage
Do Manpower pay a living wage?
Most people are paid a living wage.
How we know this
87% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 23 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Manpower pay market rates?
Most people are paid above average for their job.
How we know this
70% of people are paid above average for the type of work they do.Based on data from 20 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do Manpower pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Manpower pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 36 people who took the Breakroom Quiz between July 2022 and April 2025.
Okay
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Only some people get paid breaks
Do workers at Manpower get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
67% of people say they don’t get paid breaks.Based on data from 27 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Manpower pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
69% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 26 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Manpower do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
71% of people report that they don’t do extra unpaid work.Based on data from 21 people who took the Breakroom Quiz between August 2023 and February 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Manpower?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 77% of people with changing schedules report getting one week notice or less.
- 8% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 15% of people with changing schedules report getting four weeks notice or more.
Based on data from 13 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Manpower worry about hours?
Most people don’t worry about getting enough hours.
How we know this
74% of people report they don’t worry about getting enough hours.Based on data from 23 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Manpower workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
40% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 20 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Manpower workers to change shifts?
Some people find it hard to change shifts.
How we know this
35% of people report that it’s hard to change shifts if they need to.Based on data from 17 people who took the Breakroom Quiz between August 2023 and February 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Manpower?
Most people find it easy to book holiday.
How we know this
88% of people report it’s easy to book holidays.Based on data from 25 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Manpower managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
87% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 23 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Manpower?
Most people find it easy to take sick leave.
How we know this
76% of people report that it’s easy to take time off if they are sick.Based on data from 25 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Manpower feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
72% of people say they’re treated with respect by their managers.Based on data from 25 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Manpower get proper breaks?
Most people get proper breaks.
How we know this
72% of people report that they get to take proper breaks.Based on data from 25 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Manpower?
Some people feel stressed here.
How we know this
67% of people say they often feel stressed at work.Based on data from 27 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Manpower enjoy their jobs?
Only some people enjoy their job.
How we know this
43% of people report they don’t enjoy their job.Based on data from 21 people who took the Breakroom Quiz between August 2023 and April 2025.
Okay
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Only some people recommend their team
Do people at Manpower recommend working with their team?
Only some people recommend working with their team.
How we know this
44% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 27 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Manpower?
Some people didn’t get enough training when they started.
How we know this
42% of people report they didn’t get enough training when they started working here.Based on data from 26 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Manpower?
Only some people are given support to progress here.
How we know this
In the last year, 43% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 23 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Manpower head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
68% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 25 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Manpower is doing?
Only some people feel well informed about how the company is doing.
How we know this
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 25 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Manpower employees say about their job
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Best thing
Working hours
Worst thing
Manpower is the worst recruitment agency out there. They're unfair with pay and haven't got a clue with what they're doing, the worst choice for HMP to take over, this transition period has been the worst and they're so uninformed and can't give you a straight answer
Contractor escort at Manpower, April 2025
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Best thing
Picking my own hours, and get on well with managers
Worst thing
Working later than expected.
Delivery driver at Manpower, February 2024
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CloseWhy is there no pay info?
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