Care Assistant
St Monica TrustThe Breakroom Take
- People enjoy this job
- Proper breaks
About St Monica Trust
St Monica Trust is a charity. They manage retirement villages and run care homes.
Job description from St Monica Trust
Job Description
Hours: Full time, 35 hours per week to include weekend working
Hourly rate: £12.87 per hour, plus weekend enhancement
Key Results
Summary responsibilities
- Delivery of day-to-day holistic care for residents and meeting their unique needs. Duties include (but not exclusive to): personal care; assisting with mobility needs; medications (as appropriate to role); infection control; supporting residents with dementia, and end of life care; changing bed linen, sorting laundry, safe disposal of clinical waste, manage stock levels and equipment such as wheelchairs.
- Working with volunteers, Wellbeing Coordinator and therapy teams to provide and encourage meaningful activities.
- Relationship building with a range of stakeholders, including a key worker relationship with named residents.
- Assist with nutrition and food choices, serving drinks and assisting with eating/drinking.
- Accurate maintenance of records relating to care and regulatory needs.
- Active contribution in handovers, team meetings and supervisions.
Skills and experience
Communication
- Write notes and messages - numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.
Thinking Style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
Well-being and Values
- Aware of cultural and individual differences in all interactions and service areas.
- Demonstrate interest, care and attention.
- Create a positive impression.
- Collaborate with residents and their families where appropriate - tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
- Contribute to maintaining a safe and secure environment - reporting faults, repairs or hazards through appropriate channels.
- Unquestionably embodies the Trust's values and behaviours internally and externally.
Working with others
- Works effectively as part of a team.
- Build relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
Other Skills and Qualifications
Essential
- Level 2 in Care (or equivalent qualification or experience) for Senior Care Assistants
- Ability to provide effective personal care with dignity (assisting with nutrition, bathing and toileting)
- Educated to GCSE (or equivalent) level to include maths and English
- Confident with using IT and a basic understanding of Word/Email.
- Awareness of older people's needs and some understanding of dementia.
Desirable
- Level 2 in Care (or equivalent qualification or experience)
- Level 3 in Care (or willingness to work towards it) for Senior Care Assistants
- Experience of working with older people, those with a disability, and/or dementia
- Experience of working in a nursing home/hospital/sheltered housing/social care setting
- Knowledge of basic first aid, manual handling and food and hygiene practices
- Awareness of regulations/framework established in the CQC Essential Standards of Quality and Safety and the Mental Capacity Act. Training is provided.
Additional information
- Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
- This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
The role
As a Care Assistant, you get to support and deliver care to our residents, by assisting them with their daily needs. Building strong relationships is the key in this role, supporting their health and well-being.
Training and development
You will get all the support and training needed to, if you wish, become a Senior Care Assistant and to work under guidance from our Registered Nurses, carrying out more complex care activities, as well as taking more responsibility for residents around the home.

Job insights from Breakroom
Care workers and assistants
Care workers and assistants help support people in their daily lives to live as independently as possible
What you’ll do as a care worker/assistant:
- Help with social or physical activities
- Household tasks, like cleaning and washing
- Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
Map
Bristol, GB
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What employees say
Pay
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Good
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Most people are paid a living wage
Do St Monica Trust pay a living wage?
Most people are paid a living wage.
How we know this
92% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 12 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do St Monica Trust pay market rates?
Most people are paid above average for their job.
How we know this
90% of people are paid above average for the type of work they do.Based on data from 10 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at St Monica Trust get paid breaks?
No. Most people don’t get paid breaks.
How we know this
83% of people say they don’t get paid breaks.Based on data from 12 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do St Monica Trust pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
50% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at St Monica Trust do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
36% of people report that they do extra work that they don’t get paid for.Based on data from 11 people who took the Breakroom Quiz between July 2023 and February 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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Most people don’t worry about their hours
Do workers at St Monica Trust worry about hours?
Most people don’t worry about getting enough hours.
How we know this
69% of people report they don’t worry about getting enough hours.Based on data from 13 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do St Monica Trust workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
70% report that their manager gives them enough choice over which shifts they work.Based on data from 10 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to book holiday
How easy is it to book a holiday at St Monica Trust?
Most people find it easy to book holiday.
How we know this
80% of people report it’s easy to book holidays.Based on data from 10 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do St Monica Trust managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
33% of people say their manager changes their shifts at the last minute.Based on data from 12 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at St Monica Trust?
Most people find it easy to take sick leave.
How we know this
77% of people report that it’s easy to take time off if they are sick.Based on data from 13 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people get proper breaks
Do people at St Monica Trust get proper breaks?
Most people get proper breaks.
How we know this
82% of people report that they get to take proper breaks.Based on data from 11 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at St Monica Trust?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 11 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at St Monica Trust enjoy their jobs?
Most people enjoy their job.
How we know this
91% of people report they enjoy their job.Based on data from 11 people who took the Breakroom Quiz between July 2023 and March 2025.
Okay
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Only some people recommend their team
Do people at St Monica Trust recommend working with their team?
Only some people recommend working with their team.
How we know this
46% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 13 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at St Monica Trust?
Some people didn’t get enough training when they started.
How we know this
46% of people report they didn’t get enough training when they started working here.Based on data from 13 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at St Monica Trust?
Only some people are given support to progress here.
How we know this
In the last year, 55% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 11 people who took the Breakroom Quiz between November 2023 and March 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think St Monica Trust head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 12 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how St Monica Trust is doing?
Only some people feel well informed about how the company is doing.
How we know this
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 11 people who took the Breakroom Quiz between July 2023 and February 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What St Monica Trust employees say about their job
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Best thing
Place of work, prestige,
Worst thing
Lack of responsibility of the financial settlement department for errors in monthly payments, lack of stability and idea in business management in the care sector
Care and support worker at St Monica Trust, December 2024
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Best thing
The team I work with
Worst thing
Never enough staff, cuts to pay and benefits, no ways to progress when working nights
Care assistant at St Monica Trust, September 2022
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