Front of House Leader - Cheshire Oaks - Full Time
Pret A Manger
£13.31–£14.56 per hour
Ellesmere Port, CH65 9JJ
Full time, part time
- Free food
- Pays all ages fairly
- Recommended by students
- Recommended by parents
- Respectful managers
About the job
Job description from Pret A Manger
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. But that's not all - at Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
We have the following positions available right now:
- Full-time - Shifts are spread over 5 days from Monday to Sunday. You must be available from 6:30am to 10:30pm
- Lead the team by example, showing genuine care for our customers' happiness.
- Driving high standards every time, whether that's through the quality of a coffee or the appearance of a sandwich.
- Create personalized experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
We offer:
- £13.31 to £14.56 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)*
- Free meals while you're working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- Earn an extra £5 when you start to work between 3am and 5am **
- 28 days paid holiday (pro-rata if you're part-time)
- Virtual GP
- Your Pret Benefits - employee discount program (Retails, Food, restaurants, Gym, etc)
- Free shoes
- Rewards for being outstanding.
- Pension scheme
- Length of service reward.
- And more...
- Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
- Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
- Use of our internal 'Opportunity Network' to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. our food is handmade in our shop kitchens throughout the day and anything we don't sell, goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.
If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!
If You want to know more about the role, benefits and Values please visit https://www.pret.co.uk/en-GB/pret-jobs
*After initial training
**Terms and conditions apply
About Pret A Manger
Pret A Manger is a sandwich shop franchise. They're popularly referred to as Pret.
The best things about working at Pret A Manger
- 88% of students say it’s good
- 68% of parents and carers say it’s good
- 65% say they get enough training
Featured by Pret A Manger, based on 511 employees who took the Breakroom Quiz
Perks of working at Pret A Manger from Pret A Manger
- 💰 Industry leading pay
- 💸 Up to £250 cash reward for wowing our customers
- 👯 Earn up to £200 cash when you successfully refer a friend
- 🥙 Free food when you’re working and 50% off when not
- 🕴️ The Pret Academy — outstanding training and development opportunities (over 85% of our Managers started as Team Members)
- 🎁 Generous discounts across retailers, gyms and supermarkets
Company values from Pret A Manger
At Pret, we believe happy teams means happy customers, and try to live by the 3 B’s:
Be Kind
Be Honest
Be Generous
Diversity and inclusion statement from Pret A Manger
At Pret, D&I is at the heart of our culture, and to ensure voices are heard, we have belonging groups. What is a belonging group? We’ve created inclusive communities, shaped & led by employees, from across our shops and support centre. Each group will aim to support, strengthen & benefit the communities – making real and lasting positive change to our culture, with the support of allies.
Pay Explainer from Pret A Manger
Every member of the team from a team member star to leader can earn an additional £1.25 per hour in bonus for every hour worked for that week, if the shop achieves their mystery shopper bonus.
What Pret A Manger employees say
511 Pret A Manger employees have taken the Breakroom Quiz and told us what it’s really like to work there. Here’s everything they have told us:
Breakroom Rating for Pret A Manger
Pay
-
Good
-
Most people are paid a living wage
Do Pret A Manger pay team leaders enough to live on?
Most people are paid a living wage.
How we know this
78% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 27 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Pret A Manger pay team leaders market rates?
Most people are paid above average for their job.
How we know this
97% of people are paid above average for the type of work they do.Based on data from 29 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do team leaders at Pret A Manger get paid breaks?
No. Most people don’t get paid breaks.
How we know this
97% of people say they don’t get paid breaks.Based on data from 30 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Pret A Manger pay team leaders sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 27 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do team leaders at Pret A Manger do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
43% of people report that they do extra work that they don’t get paid for.Based on data from 28 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do team leaders get of their shift pattern at Pret A Manger?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 90% of people with changing schedules report getting one week notice or less.
- 10% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 30 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
-
Some people worry about their hours
Do team leaders at Pret A Manger worry about hours?
Some people worry about getting enough hours.
How we know this
40% of people report they worry about getting enough hours.Based on data from 30 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do team leaders at Pret A Manger get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
41% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 29 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for team leaders at Pret A Manger to change shifts?
Some people find it hard to change shifts.
How we know this
60% of people report that it’s hard to change shifts if they need to.Based on data from 20 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for team leaders to book a holiday at Pret A Manger?
Most people find it easy to book holiday.
How we know this
72% of people report it’s easy to book holidays.Based on data from 25 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do Pret A Manger managers change team leaders shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
63% of people say their manager changes their shifts at the last minute.Based on data from 27 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for team leaders to take sick leave at Pret A Manger?
Some people find it hard to take sick leave.
How we know this
48% of people report that it’s hard to take time off if they are sick.Based on data from 23 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
-
Only some students say it’s good
Is team leaders at Pret A Manger job good for students?
Only some students say this is a good place to work if you’re studying.
How we know this
40% of students report this isn’t a good place to work if you’re studying.Based on data from 10 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Good
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Most people feel treated with respect
Do team leaders at Pret A Manger feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
73% of people say they’re treated with respect by their managers.Based on data from 26 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
-
Only some people get proper breaks
Do team leaders at Pret A Manger get proper breaks?
Some people don’t get proper breaks.
How we know this
43% of people report that they don’t get to take proper breaks.Based on data from 28 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for team leaders to work at Pret A Manger?
Most people feel stressed here.
How we know this
83% of people say they often feel stressed at work.Based on data from 30 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do team leaders at Pret A Manger enjoy their jobs?
Only some people enjoy their job.
How we know this
59% of people report they don’t enjoy their job.Based on data from 22 people who took the Breakroom Quiz between February 2023 and February 2025.
Okay
-
Only some people recommend their team
Do team leaders at Pret A Manger recommend working with their team?
Only some people recommend working with their team.
How we know this
67% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 30 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do team leaders get enough training when they start at Pret A Manger?
Some people didn’t get enough training when they started.
How we know this
37% of people report they didn’t get enough training when they started working here.Based on data from 27 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are team leaders given support to progress at Pret A Manger?
Only some people are given support to progress here.
How we know this
In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 28 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do team leaders think Pret A Manger head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
81% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 27 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
-
Only some people feel well informed by head office
Do team leaders feel well informed about how Pret A Manger is doing?
Only some people feel well informed about how the company is doing.
How we know this
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 25 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Pret A Manger job reviews
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Best thing
My team , being friendly
Worst thing
Not getting sick pay , managers treating you with disrespect. You have to agree to work in other stores that are not your regular store, when they are short staffed and pay for your own travel
Barista at Pret A Manger, January 2025
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Best thing
People you meet. Food and drink free.
Multi culture interactionWorst thing
Overworked. Time worked over shift is not paid as managers. Don't have time to get my tasks done during working hours. Too many targets to achieve. Hard to get rid off of not performing employees
General manager at Pret A Manger, January 2025
Breakroom’s rough guide to being a bar, restaurant or kitchen supervisor
Bar, restaurant and kitchen supervisors
Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen supervisor
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
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