Shop Supervisor
Greggs
ÂŁ13.30 per hour
Newtownabbey, Northern Ireland, BT37 9UH
Permanent
The Breakroom Take
- Recommended by students
- Paid breaks
- Respectful managers
- Proper training
- Proper breaks
About Greggs
Greggs is a British food to go brand, specialising in fresh bakes, sandwiches, hot drinks and sweet treats.
Job description from Greggs
As part of the management team,youllbe responsible forlooking after the shop when the Managerisntaround. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'lllead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fullystocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean,tidyand presentable
- Competitive paypaid weekly
- Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinksfor you to enjoy while on shift
- Paid breaksallowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that growsas your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension schemeto help you plan for your future. Well match your contributions up to 7%
- Confidential employee assistance app and helplineto help with your wellbeing
- Longserviceawardscelebrating key milestones in your career
- Savings and discountsfor your everyday shopping, leisure and wellbeing
Youllbe reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service.
You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.
Ifyouvegotpreviousteam supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture how we behave and support each other. Everyones welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here:Greggs Careers | About Greggs.
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Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Good
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Most people are paid a living wage
Do Greggs pay supervisors enough to live on?
Most people are paid a living wage.
How we know this
88% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 77 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Greggs pay supervisors market rates?
Most people are paid above average for their job.
How we know this
78% of people are paid above average for the type of work they do.Based on data from 88 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do supervisors at Greggs get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Greggs pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 97 people who took the Breakroom Quiz between May 2024 and April 2025.
Good
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Most people get paid breaks
Do supervisors at Greggs get paid breaks?
Yes. Most people get paid breaks.
How we know this
79% of people say they get paid breaks.Based on data from 80 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Greggs pay supervisors sick pay?
No. Most people don’t get proper sick pay.
How we know this
88% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 76 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do supervisors at Greggs do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
49% of people report that they do extra work that they don’t get paid for.Based on data from 83 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do supervisors get of their shift pattern at Greggs?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 49% of people with changing schedules report getting one week notice or less.
- 43% of people with changing schedules report getting two weeks notice.
- 6% of people with changing schedules report getting three weeks notice.
- 2% of people with changing schedules report getting four weeks notice or more.
Based on data from 86 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do supervisors at Greggs worry about hours?
Some people worry about getting enough hours.
How we know this
34% of people report they worry about getting enough hours.Based on data from 86 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do supervisors at Greggs get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
52% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 86 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for supervisors at Greggs to change shifts?
Some people find it hard to change shifts.
How we know this
64% of people report that it’s hard to change shifts if they need to.Based on data from 64 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for supervisors to book a holiday at Greggs?
Most people find it easy to book holiday.
How we know this
68% of people report it’s easy to book holidays.Based on data from 79 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Needs improving
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Shifts get changed at short notice
Do Greggs managers change supervisors shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
67% of people say their manager changes their shifts at the last minute.Based on data from 82 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for supervisors to take sick leave at Greggs?
Some people find it hard to take sick leave.
How we know this
59% of people report that it’s hard to take time off if they are sick.Based on data from 83 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
-
Most students say it’s good
Is supervisors at Greggs job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
81% of students report this is a good place to work if you’re studying.Based on data from 43 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as supervisors at Greggs good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
46% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 35 people who took the Breakroom Quiz between March 2024 and March 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Okay
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Only some people feel treated with respect
Do supervisors at Greggs feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 77 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
-
Only some people get proper breaks
Do supervisors at Greggs get proper breaks?
Some people don’t get proper breaks.
How we know this
51% of people report that they don’t get to take proper breaks.Based on data from 83 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for supervisors to work at Greggs?
Most people feel stressed here.
How we know this
86% of people say they often feel stressed at work.Based on data from 83 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do supervisors at Greggs enjoy their jobs?
Only some people enjoy their job.
How we know this
46% of people report they don’t enjoy their job.Based on data from 71 people who took the Breakroom Quiz between October 2024 and April 2025.
Okay
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Only some people recommend their team
Do supervisors at Greggs recommend working with their team?
Only some people recommend working with their team.
How we know this
63% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 88 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do supervisors get enough training when they start at Greggs?
Some people didn’t get enough training when they started.
How we know this
34% of people report they didn’t get enough training when they started working here.Based on data from 85 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are supervisors given support to progress at Greggs?
Only some people are given support to progress here.
How we know this
In the last year, 40% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 84 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do supervisors think Greggs head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
94% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 84 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do supervisors feel well informed about how Greggs is doing?
Most people feel well informed about how the company is doing.
How we know this
68% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 77 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Greggs employees say about their job
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Best thing
Paid breaks, colleague discount, 10% profit share
Worst thing
Management is not great. Less value for employees - they are not happy to increase my contracted hours
Team member at Greggs, April 2025
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Best thing
The staff is always polite and we work as a team
Worst thing
Getting blame for stuff I didn’t do, rotas changing without our permission and having a manager who is hardly working
Shift manager at Greggs, April 2025
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