Support Worker
Active Care Group
£11.50 - £13.50/hour
Worcester, WR1
Full time, part time, permanent
The Breakroom Take
- People enjoy this job
- Proper training
About Active Care Group
Active Care Group is a care service provider in the UK.
Job description from Active Care Group
Are you looking for a role for 12 hour day or waking night shifts?
Are you looking to enhance your skills and progress into complex care?
Would you thrive in a rewarding role, supporting a lady with complex health needs in her own home?
Come and join one of the UK's largest providers of complex care.
Within the Care in the Home division, we support adults with spinal cord injury, acquired brain injury and complex health needs to live in their own homes.
We'd like you to join us as a Support Worker at our clients home based in Upton Snodsbury (village just outside Worcester).
When you'll be working:
* Day and Waking Night Shifts Available
* 8am-8pm or 8pm-8am
* Part Time or Full Time available
* 24, 36 or 48 hours a week available
What you'll be doing:
This role is to support our female client with a spinal cord injury whom lives in her own home.
Our client describes herself as a nice, outgoing person. We are looking for someone who can engage, encourage and support our client with activities such as; going out into the community, supporting with online shopping and maybe even some day trips out!
This role involves carrying out;
* Personal Care
* Medication
* Moving and Handling
* Bowel Management
* Cough Assist
Experience with Spinal Cord Injury is advantageous however not a requirement as full training will be provided. You will also complete shadow shifts alongside a competent member of staff to ease you in!
You must have a Full Clean UK Driving Licence as you will be required to drive the clients adapted vehicle.
What you'll have:
* Kind and caring nature
* Flexibility & reliability
* Good communication skills
* Own means of transportation
What to look forward to:
* £11.50 up to £13.50 per hour (depending on UK experience and qualifications)
* Accrued holiday pay
* Flexible zero hours contract
* A Nest Personal Pension account
* We recognise outstanding Active Behaviours via the Active Awards programme
* Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
* ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Active Care Group is an Equal Opportunities Employer. However due to the nature of the position there is a Genuine Occupational Requirement to recruit female Personal Healthcare Assistants
Job insights from Breakroom
Support workers
Support workers help vulnerable people to live independently
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Active Care Group pay support workers enough to live on?
Some people are not paid a living wage.
How we know this
35% of people say they are paid below the Real Living Wage for where they live.Based on data from 20 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Active Care Group pay support workers market rates?
Only some people are paid above average for their job.
How we know this
36% of people are paid below average for the type of work they do.Based on data from 22 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do support workers at Active Care Group get paid breaks?
No. Most people don’t get paid breaks.
How we know this
68% of people say they don’t get paid breaks.Based on data from 22 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Active Care Group pay support workers sick pay?
No. Most people don’t get proper sick pay.
How we know this
90% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 20 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do support workers at Active Care Group do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
45% of people report that they do extra work that they don’t get paid for.Based on data from 20 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do support workers get of their shift pattern at Active Care Group?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 28% of people with changing schedules report getting one week notice or less.
- 6% of people with changing schedules report getting two weeks notice.
- 22% of people with changing schedules report getting three weeks notice.
- 44% of people with changing schedules report getting four weeks notice or more.
Based on data from 18 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do support workers at Active Care Group worry about hours?
Some people worry about getting enough hours.
How we know this
41% of people report they worry about getting enough hours.Based on data from 22 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do support workers at Active Care Group get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
56% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 18 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for support workers at Active Care Group to change shifts?
Most people find it hard to change shifts.
How we know this
71% of people report that it’s hard to change shifts if they need to.Based on data from 14 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for support workers to book a holiday at Active Care Group?
Most people find it easy to book holiday.
How we know this
76% of people report it’s easy to book holidays.Based on data from 21 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Active Care Group managers change support workers shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
68% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 19 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for support workers to take sick leave at Active Care Group?
Some people find it hard to take sick leave.
How we know this
40% of people report that it’s hard to take time off if they are sick.Based on data from 20 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do support workers at Active Care Group feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 18 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do support workers at Active Care Group get proper breaks?
Some people don’t get proper breaks.
How we know this
64% of people report that they don’t get to take proper breaks.Based on data from 22 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for support workers to work at Active Care Group?
Most people feel stressed here.
How we know this
81% of people say they often feel stressed at work.Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do support workers at Active Care Group enjoy their jobs?
Most people enjoy their job.
How we know this
71% of people report they enjoy their job.Based on data from 21 people who took the Breakroom Quiz between January 2023 and December 2024.
Needs improving
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Most people don’t recommend their team
Do support workers at Active Care Group recommend working with their team?
Not many people recommend working with their team.
How we know this
77% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 22 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do support workers get enough training when they start at Active Care Group?
Most people got enough training when they started.
How we know this
76% of people report they got enough training when they started working here.Based on data from 21 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are support workers given support to progress at Active Care Group?
Most people aren’t given support to progress here.
How we know this
In the last year, 76% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do support workers think Active Care Group head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
91% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 22 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do support workers feel well informed about how Active Care Group is doing?
Only some people feel well informed about how the company is doing.
How we know this
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Active Care Group employees say about their job
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Best thing
Helping people
Worst thing
Stressful, long hours, bad pay, abuse from patients, risk of harm, constant burnout
Healthcare support worker at Active Care Group, September 2024
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Best thing
The people I work with
Worst thing
Disorganisation
Rehabilitation support worker at Active Care Group, February 2024
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