Team Leader
Card Factory
ÂŁ12.49/hour
Warrington, WA1 2QQ
Full time, permanent
The Breakroom Take
- People enjoy this job
- Recommended by students
- Respectful managers
- Proper breaks
About Card Factory
Card Factory is a retailer. They sell greetings cards, wrapping paper, gifts and balloons.
Job description from Card Factory
Job Introduction
Location: Warrington Cockhedge
Contracted Hours Available: 10
Please note this role is a permenant contract.
Role Responsibility
We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
You will be as passionate about celebrating our customers' life moments as we are.
Is customer centric with a passion for driving excellence service.
You will be able to demonstrate a good leadership skills
Positive forward thinking approach.
Is comfortable reviewing store performance data.
Commercially minded.
Is an engaging and enthusiastic team player.
Package Description
About the Company
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
Benefits
25% Card Factory colleague discount in-store and online
Save As You Earn scheme
Financial Wellbeing Support
Financial Education Tools
Salary Advance
Seasonal incentive schemes
Opportunity to apply for Retail Apprenticeships
Access to blended learning and development content
Discounted mobile phone contracts
Discounts across 100's of UK retailers
Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Sportswift Ltd T/A cardfactory
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Card Factory pay team leaders enough to live on?
Most people are not paid a living wage.
How we know this
91% of people say they are paid below the Real Living Wage for where they live.Based on data from 35 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Card Factory pay team leaders market rates?
Most people are paid less than average for their job.
How we know this
98% of people are paid below average for the type of work they do.Based on data from 41 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do team leaders at Card Factory get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Card Factory pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 68 people who took the Breakroom Quiz between May 2023 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do team leaders at Card Factory get paid breaks?
No. Most people don’t get paid breaks.
How we know this
98% of people say they don’t get paid breaks.Based on data from 40 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Card Factory pay team leaders sick pay?
No. Most people don’t get proper sick pay.
How we know this
94% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 36 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do team leaders at Card Factory do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
41% of people report that they do extra work that they don’t get paid for.Based on data from 37 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do team leaders get of their shift pattern at Card Factory?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 5% of people with changing schedules report getting one week notice or less.
- 20% of people with changing schedules report getting two weeks notice.
- 32% of people with changing schedules report getting three weeks notice.
- 44% of people with changing schedules report getting four weeks notice or more.
Based on data from 41 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do team leaders at Card Factory worry about hours?
Some people worry about getting enough hours.
How we know this
54% of people report they worry about getting enough hours.Based on data from 41 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do team leaders at Card Factory get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
54% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 41 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for team leaders at Card Factory to change shifts?
Some people find it hard to change shifts.
How we know this
36% of people report that it’s hard to change shifts if they need to.Based on data from 44 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for team leaders to book a holiday at Card Factory?
Most people find it easy to book holiday.
How we know this
72% of people report it’s easy to book holidays.Based on data from 36 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Needs improving
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Shifts get changed at short notice
Do Card Factory managers change team leaders shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
76% of people say their manager changes their shifts at the last minute.Based on data from 37 people who took the Breakroom Quiz between April 2024 and March 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for team leaders to take sick leave at Card Factory?
Some people find it hard to take sick leave.
How we know this
47% of people report that it’s hard to take time off if they are sick.Based on data from 30 people who took the Breakroom Quiz between April 2024 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is team leaders at Card Factory job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
100% of students report this is a good place to work if you’re studying.Based on data from 11 people who took the Breakroom Quiz between May 2023 and January 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as team leaders at Card Factory good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
41% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 17 people who took the Breakroom Quiz between June 2023 and March 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do team leaders at Card Factory feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
89% of people say they’re treated with respect by their managers.Based on data from 36 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do team leaders at Card Factory get proper breaks?
Some people don’t get proper breaks.
How we know this
34% of people report that they don’t get to take proper breaks.Based on data from 32 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for team leaders to work at Card Factory?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 36 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do team leaders at Card Factory enjoy their jobs?
Most people enjoy their job.
How we know this
70% of people report they enjoy their job.Based on data from 50 people who took the Breakroom Quiz between May 2023 and April 2025.
Okay
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Only some people recommend their team
Do team leaders at Card Factory recommend working with their team?
Only some people recommend working with their team.
How we know this
51% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 41 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do team leaders get enough training when they start at Card Factory?
Some people didn’t get enough training when they started.
How we know this
56% of people report they didn’t get enough training when they started working here.Based on data from 34 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are team leaders given support to progress at Card Factory?
Most people are given support to progress here.
How we know this
In the last year, 81% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 32 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do team leaders think Card Factory head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 41 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do team leaders feel well informed about how Card Factory is doing?
Only some people feel well informed about how the company is doing.
How we know this
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 35 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Card Factory employees say about their job
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Best thing
Got my confidence level up
Got to meet new peopleWorst thing
Stockroom is never tidy or organized
Store assistant at Card Factory, March 2025
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Best thing
The people I work with
Worst thing
Deliveries
Sales assistant at Card Factory, February 2025
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