Customer Service Assistant
Aramark
From £12.21 per hour
Forres, Moray, IV36 3UH, United Kingdom
Part time
The Breakroom Take
- Recommended by students
About Aramark
Aramark is a facilities, food and uniform service provider. They work with hospitals, universities, schools and stadiums.
Job description from Aramark
Aramark UK are currently recruiting a Customer Service Assistant to join our team working at Kinloss Barracks.
You will be performing basic food preparation, preparing sandwiches and other grab and go foods. Alongside this, you will also be working front-of-house, operating the tills, and providing excellent customer service to our customers.
Aramark UK are making a work life balance achievable whilst still working in hospitality, cultivating your culinary career with a world leading organisation. Aramark provides world-class contract catering services to our extensive list of clients across the UK, including Defence and Judicial, private industry and Education. We are lucky to have some of the best Culinary and Catering talent that the UK has to offer working within our teams.
To be eligible for this role, due to the sector requirements: you must have been a UK resident for the past 3 years and have legal right to work in the UK and be able to pass full security vetting and DBS checks.
What do we offer:
- This is a part-time position, 20 hours per week, (any 5 days from 7, including weekends). Shifts range between 0530 - 2230.
- Hourly rate of £12.21.
- On site parking and local transport links.
- You will have access to MyStaffShop - which includes 100's of discounts, including savings on your weekly supermarket shop and weekend treats.
- We also offer a company package including life assurance, pension contributions, generous holiday entitlement with the option to buy more, and many more benefits.
- You will also be joining a talented team, with fabulous career prospects and could lead to all sorts of opportunities - we LOVE to promote from within.
- As we are passionate about developing our people from within, great training is provided. We also offer apprenticeship schemes, so that your learning journey can continue
A day in the life of a Customer Service Assistant:
- You will be preparing grab and go foods, such as sandwiches, grab and go pots, smoothies, and fresh fruit pots.
- You will be cleaning both back and front-of-house, ensuring the unit is clean and tidy before, during and after service.
- General front of house duties such as operating the till and cash handling, keeping financial records, providing excellent customer service, and serving customers.
- Making hot and cold drinks and serving food on the food counters, ensuring you are always adhering to Food Safety and Health and Safety regulations.
- Serving Drinks within the Bar.
You will be set up for success if you have:
- Must have resided in the UK for the past 3 years and have legal right to work.
- Must be able to pass full security vetting and DBS checks.
- Previous experience preferred but not essential.
If this role appeals to you, then apply now and show us the value you will bring.
Job Reference 568895.
All applications will be treated in the strictest confidence.
If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.
About Aramark UK
At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.
We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team - careers@aramark.co.uk
Join us in fostering a workplace where everyone can achieve their full potential.
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Aramark pay a living wage?
Some people are not paid a living wage.
How we know this
66% of people say they are paid below the Real Living Wage for where they live.Based on data from 87 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Aramark pay market rates?
Only some people are paid above average for their job.
How we know this
48% of people are paid below average for the type of work they do.Based on data from 94 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do Aramark pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Aramark pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 128 people who took the Breakroom Quiz between May 2023 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do workers at Aramark get paid breaks?
No. Most people don’t get paid breaks.
How we know this
96% of people say they don’t get paid breaks.Based on data from 93 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Aramark pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
82% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 92 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Aramark do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
72% of people report that they don’t do extra unpaid work.Based on data from 85 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Aramark?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 71% of people with changing schedules report getting one week notice or less.
- 15% of people with changing schedules report getting two weeks notice.
- 2% of people with changing schedules report getting three weeks notice.
- 12% of people with changing schedules report getting four weeks notice or more.
Based on data from 65 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Aramark worry about hours?
Most people don’t worry about getting enough hours.
How we know this
80% of people report they don’t worry about getting enough hours.Based on data from 90 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Aramark workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
40% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 80 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Aramark workers to change shifts?
Some people find it hard to change shifts.
How we know this
53% of people report that it’s hard to change shifts if they need to.Based on data from 68 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Aramark?
Most people find it easy to book holiday.
How we know this
67% of people report it’s easy to book holidays.Based on data from 90 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Aramark managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
34% of people say their manager changes their shifts at the last minute.Based on data from 90 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Aramark?
Some people find it hard to take sick leave.
How we know this
43% of people report that it’s hard to take time off if they are sick.Based on data from 89 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a Aramark job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
82% of students report this is a good place to work if you’re studying.Based on data from 49 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at Aramark good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
37% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 43 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Aramark feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
44% of people say they’re not treated with respect by their managers.Based on data from 86 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Aramark get proper breaks?
Some people don’t get proper breaks.
How we know this
44% of people report that they don’t get to take proper breaks.Based on data from 80 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Aramark?
Most people feel stressed here.
How we know this
80% of people say they often feel stressed at work.Based on data from 99 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Aramark enjoy their jobs?
Only some people enjoy their job.
How we know this
47% of people report they don’t enjoy their job.Based on data from 79 people who took the Breakroom Quiz between April 2024 and April 2025.
Okay
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Only some people recommend their team
Do people at Aramark recommend working with their team?
Only some people recommend working with their team.
How we know this
53% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 64 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Aramark?
Some people didn’t get enough training when they started.
How we know this
49% of people report they didn’t get enough training when they started working here.Based on data from 94 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are people given support to progress at Aramark?
Most people aren’t given support to progress here.
How we know this
In the last year, 78% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 99 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Aramark head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
91% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 98 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how Aramark is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
81% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 102 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Aramark employees say about their job
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Best thing
Simple work
Worst thing
Most employees are teenagers leading to gossip at work
Front of house staff at Aramark, April 2025
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Best thing
The location
Worst thing
The strictness, awful holiday coverage, treated like 10 year olds, managers are often lazy
General assistant at Aramark, March 2025
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