Team Leader

I get paid, and I meet 100s of people everyday

The Manager doesn't listen to the multiple complaints about staff members not doing their job at all or sitting on their phone ignoring customers especially when said member is supposedly a "Duty Manager" but doesn't do anything to help the staff.
They keep changing their rules and now make us throw out any waste instead of take it home or give it to the other staff which they often give to the homeless people.
You only get 4 sick days a year (unpaid)

Flexible working
Multiple opportunities to develop

Lack of understanding of operations from head office support functions - there is a clear disconnect between head office and operations.
No hourly paid staff bonus scheme.
Training

The people

The toxic management

The money

No understanding from head office

Hard to say. The only perk is the 75% discount in some shops of the company. In some others there’s just a 20-25% discount.

The rota is shared with little prior notice (a day before the week starts). They don’t care much about the staff wellbeing, and there’s not much neither. They’re pretty disorganized.

Good go-workers, opportunity to meet and serve people from all over the world

Poor management, very little notice for rota, long hours, poor conditions

Got to learn some basic barista skills by myself

Unreasonable work time and unchangable schedule, most days had to work more than I am paid for

Good discount card for employees
We personally have a good team
Varied days work

Bad management from higher up in the company
Very money focused
Head office don’t seem bothered about general staff