Roaming Manager
Hickory's Smokehouse
£34000.00 per year
Standish, Greater Manchester, WN6 0SS
Full time
The Breakroom Take
- Respectful managers
- Proper training
- Proper breaks
About Hickory's Smokehouse
Hickory's Smokehouse is restaurant that offers Southern USA style cuisine.
Job description from Hickory's Smokehouse
The Role:
You will be a key player in supporting our restaurants, inspiring our teams to follow your example as a guest led leader. Working alongside the Area Support team and restaurant management teams, finding ways to innovate and deliver an amazing team and guest experience while embodying the 5 stars in everything you do. You will always be a curious and constant learner, proactively seeking opportunities and welcoming feedback to develop and improve your knowledge, performance and skillset.
Responsibilities & deliverables:
Team
- To be an ambassador for our culture and values, always portraying an authentic positive attitude.
- To be a champion of standards and our culture, always setting the example.
- You will have excellent communication skills; ensuring you aid in the cohesive working relationships of the wider teams.
- Enjoy meeting new people and be confident in your ability to manage a new set of teams daily.
- Be adaptable to facilitate the strengths and weaknesses of all restaurant teams.
- Be open to giving and receiving feedback to and from all the team.
- Have the ability to learn new skills from different managers and to transfer the skills you possess to help other management teams grow stronger.
- To have an authentic relationship with all restaurant team members both FOH and BOH.
- To act as a role model for the team, ensuring decisions adhere to our focus on true Southern Hospitality- showing a passion for giving a great guest experience.
- Work with the Area team to actively ensure our restaurants are inviting and friendly environments for our guests to visit.
- Regularly review guest feedback (including Yumpingo) to ensure we are constantly improving our service and guest journey- understanding each restaurants own guest focuses and supporting them to improve.
- When on shift you are always looking at ways to elevate and push our service forward to give our guests a better experience.
- You will run great shifts and flex your style to each different restaurant you will be working in.
- You will visit each restaurant regularly, working to the needs of the business, giving feedback and support to the Management & Area Manager.
- To be a par level in restaurants and support in achieving the restaurant and the General Managers specific focuses, this will include restaurants in other areas/ regions of the business.
- To be an invaluable support for our new restaurant openings
- You will understand each restaurants unique team levels and implement your knowledge to support on the control the financials of the business.
- As an Area Roaming Manager, you will strive to have an indepth knowledge of each restaurant unique operational, health and safety and cultural make up.
- You will treat every restaurant as if it were your ownshowing true passion and ownership.
- A generous package of up to £37,000 per year including Tip Jar!
- 25% discount for you and 5 friends at all of our restaurants (including Barlounge & Upstairs at the Grill in Chester). This will increase to 50% discount for loyal service
- Be a part of the No.1 business in the "Top 100 Best Companies to work for in the UK 2022"
- Birthday reward - A meal on us for you and your friends every year
- Superb training & progression opportunities with The Hickory's Academy
- Qualification opportunities whilst working (Up to A Level and Degree level equivalent)
- FREE BBQ / Team food and authentic sodas while on shift
- Christmas Day off work every year
- Paid occasion days off (Wedding Day, Kid's first day at school, Moving into your first house and more!)
- The Red Zone - Our pledge to work life balance
- Up to £500 refer a friend scheme
- Chance to 'give a bit back' by joining our fundraising activities for Cash for Kids
- Wellbeing Champions in each of our restaurants to support you
- 24-hour access to our wellness programme
- Stacks of enrichment opportunities including the possibility of once-in-a-lifetime trips to the Deep South!
REF: INDSP HKSAM
Job insights from Breakroom
Bar, restaurant and kitchen managers
Bar, restaurant and kitchen managers are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen manager
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Hickory's Smokehouse pay a living wage?
Most people are not paid a living wage.
How we know this
85% of people say they are paid below the Real Living Wage for where they live.Based on data from 61 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Hickory's Smokehouse pay market rates?
Only some people are paid above average for their job.
How we know this
46% of people are paid below average for the type of work they do.Based on data from 56 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do Hickory's Smokehouse pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Hickory's Smokehouse pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 93 people who took the Breakroom Quiz between May 2023 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do workers at Hickory's Smokehouse get paid breaks?
No. Most people don’t get paid breaks.
How we know this
95% of people say they don’t get paid breaks.Based on data from 66 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Hickory's Smokehouse pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
94% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 64 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Hickory's Smokehouse do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
47% of people report that they do extra work that they don’t get paid for.Based on data from 55 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Hickory's Smokehouse?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 30% of people with changing schedules report getting one week notice or less.
- 66% of people with changing schedules report getting two weeks notice.
- 1% of people with changing schedules report getting three weeks notice.
- 3% of people with changing schedules report getting four weeks notice or more.
Based on data from 67 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Needs improving
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Most people worry about their hours
Do workers at Hickory's Smokehouse worry about hours?
Most people worry about getting enough hours.
How we know this
72% of people report they worry about getting enough hours.Based on data from 58 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Hickory's Smokehouse workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
44% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 64 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Hickory's Smokehouse workers to change shifts?
Some people find it hard to change shifts.
How we know this
62% of people report that it’s hard to change shifts if they need to.Based on data from 50 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Hickory's Smokehouse?
Most people find it easy to book holiday.
How we know this
70% of people report it’s easy to book holidays.Based on data from 61 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Hickory's Smokehouse managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
47% of people say their manager changes their shifts at the last minute.Based on data from 57 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Hickory's Smokehouse?
Some people find it hard to take sick leave.
How we know this
52% of people report that it’s hard to take time off if they are sick.Based on data from 61 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do people work the same number they are contracted for at Hickory's Smokehouse?
Most people work a lot more hours than their contact..
How we know this
88% of people report working 8 hours or more than their contract.Based on data from 48 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Okay
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Only some students say it’s good
Is a Hickory's Smokehouse job good for students?
Only some students say this is a good place to work if you’re studying.
How we know this
37% of students report this isn’t a good place to work if you’re studying.Based on data from 30 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Good
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Most people feel treated with respect
Do people at Hickory's Smokehouse feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 61 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Hickory's Smokehouse get proper breaks?
Most people get proper breaks.
How we know this
70% of people report that they get to take proper breaks.Based on data from 60 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Hickory's Smokehouse?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 59 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Hickory's Smokehouse enjoy their jobs?
Only some people enjoy their job.
How we know this
35% of people report they don’t enjoy their job.Based on data from 52 people who took the Breakroom Quiz between April 2024 and April 2025.
Okay
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Only some people recommend their team
Do people at Hickory's Smokehouse recommend working with their team?
Only some people recommend working with their team.
How we know this
49% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 68 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Hickory's Smokehouse?
Most people got enough training when they started.
How we know this
77% of people report they got enough training when they started working here.Based on data from 66 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Hickory's Smokehouse?
Only some people are given support to progress here.
How we know this
In the last year, 38% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 55 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Hickory's Smokehouse head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
67% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 58 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Hickory's Smokehouse is doing?
Only some people feel well informed about how the company is doing.
How we know this
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 63 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Hickory's Smokehouse employees say about their job
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Best thing
The food and drink free on shift
Worst thing
Management are really lazy and we never have enough people on the floor to help making the service worse
Server at Hickory's Smokehouse, February 2025
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Best thing
The team members and the fast paced nature
Worst thing
Blisters on feet, not being appreciated enough. Can be too hectic. Can be very stressful
Server at Hickory's Smokehouse, January 2025
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