Store Manager (37.5 hours)
Space NK
No pay info
Chelmsford, Essex, CM1 1GH, United Kingdom
Full time
The Breakroom Take
- People enjoy this job
- Recommended by students
- Respectful managers
- Proper training
- Proper breaks
About Space NK
Space NK is a luxury beauty retailer.
Job description from Space NK
If you love beauty, you're in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Store Manager Overview
The Store Manager's main responsibility is to maximise sales and profitability whilst developing and retaining a high performing team.
About you
- Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate a team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within a team
- Able to build strong working relationships with support office departments
- Strong prioritising and organisational skills
- Leads by example
- Values honesty and integrity in working relationships
- Flexible to meet rapidly changing priorities and deadlines
- Able to delegate tasks and follow up effectively to ensure completion
Role Responsibilities
- Coaching your team to ensure a 'customer first' experience is delivered consistently
- Ensuring consistent product training and knowledge to provide unbiased customer advice
- Exceeding sales targets and delivering LFL growth along with ATV, AUS and conversion
- Exceeding the company acquisition target for N.dulge
- Managing payroll spend within budget through effective scheduling and people planning
- Managing stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Actively identifying innovative opportunities to maximise the business
- Confidently analysing all available business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Coaching and developing the team to achieve their full potential
- Understanding and adhering to all Company policies and procedures
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
How We Will Use Your Information:
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
Please note that our current system does not use an automated filtering system.
All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.
Team Retail Locations Chelmsford, Essex
Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Space NK pay a living wage?
Some people are not paid a living wage.
How we know this
52% of people say they are paid below the Real Living Wage for where they live.Based on data from 29 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Space NK pay market rates?
Most people are paid above average for their job.
How we know this
91% of people are paid above average for the type of work they do.Based on data from 33 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Space NK get paid breaks?
No. Most people don’t get paid breaks.
How we know this
97% of people say they don’t get paid breaks.Based on data from 34 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Space NK pay sick pay?
Yes. Most people get proper sick pay.
How we know this
68% of people say they would get paid if they were sick but scheduled to work.Based on data from 34 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Space NK do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
42% of people report that they do extra work that they don’t get paid for.Based on data from 26 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Space NK?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 9% of people with changing schedules report getting one week notice or less.
- 22% of people with changing schedules report getting two weeks notice.
- 41% of people with changing schedules report getting three weeks notice.
- 28% of people with changing schedules report getting four weeks notice or more.
Based on data from 32 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Space NK worry about hours?
Most people don’t worry about getting enough hours.
How we know this
79% of people report they don’t worry about getting enough hours.Based on data from 19 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Space NK workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
37% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 30 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Space NK workers to change shifts?
Some people find it hard to change shifts.
How we know this
44% of people report that it’s hard to change shifts if they need to.Based on data from 18 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Space NK?
Most people find it easy to book holiday.
How we know this
83% of people report it’s easy to book holidays.Based on data from 29 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Space NK managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
72% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 29 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Space NK?
Most people find it easy to take sick leave.
How we know this
71% of people report that it’s easy to take time off if they are sick.Based on data from 24 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a Space NK job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
100% of students report this is a good place to work if you’re studying.Based on data from 11 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Good
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Most people feel treated with respect
Do people at Space NK feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
80% of people say they’re treated with respect by their managers.Based on data from 30 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Space NK get proper breaks?
Most people get proper breaks.
How we know this
91% of people report that they get to take proper breaks.Based on data from 33 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Space NK?
Some people feel stressed here.
How we know this
56% of people say they often feel stressed at work.Based on data from 27 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Space NK enjoy their jobs?
Most people enjoy their job.
How we know this
76% of people report they enjoy their job.Based on data from 25 people who took the Breakroom Quiz between August 2023 and April 2025.
Okay
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Only some people recommend their team
Do people at Space NK recommend working with their team?
Only some people recommend working with their team.
How we know this
41% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 34 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Space NK?
Most people got enough training when they started.
How we know this
72% of people report they got enough training when they started working here.Based on data from 32 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Space NK?
Only some people are given support to progress here.
How we know this
In the last year, 52% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 27 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Space NK head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
77% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 26 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Space NK is doing?
Most people feel well informed about how the company is doing.
How we know this
79% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 29 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Space NK employees say about their job
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Best thing
The Best Things About the job is we can't face anytime of Discrimination or Racism. Student can also get work According to their Availability.
Worst thing
The Worse Things is the company can't provide employees to Permanent Job.
Employee at Space NK, February 2023
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