About Anglian Home Improvements
Anglian Home Improvements supply and install windows, doors and conservatories.
Job description from Anglian Home Improvements
We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.
We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.
Key Responsibilities:
You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
Coordinate installation teams, trades, and customers to ensure smooth project execution.
Monitor and track appointment schedules and installation plans to ensure deadlines are met.
Maintain accurate records project details related to installations.
Resolve operational issues efficiently to minimise disruptions.
Process purchase orders and reconcile invoices.
Key Skills:
Excellent communication and interpersonal skills.
Strong organisational abilities with a keen attention to detail.
Ability to manage multiple tasks and prioritise effectively.
Proficiency in Microsoft Office suite (Word, Excel, Outlook).
Familiarity with customer relationship management (CRM) software is advantageous.
Benefit Package:
Competitive salary
Pension
31 days holiday, increasing with service, plus have your birthday off
Paid time off annually to volunteer
Comprehensive health & well-being benefits, heavily discounted gym memberships and free access to mental health first aiders
Heavily discounted group discount scheme on all products
Group Perks and freebies on days out, cinema, theatre, eating in and out, mobile phones, food shopping and most major high street retailers
Opportunity to work with a forward-thinking and supportive team
Career development and continuous learning opportunities
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees
Map
Exeter
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Anglian Home Improvements pay a living wage?
Some people are not paid a living wage.
How we know this
35% of people say they are paid below the Real Living Wage for where they live.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Anglian Home Improvements pay market rates?
Most people are paid less than average for their job.
How we know this
79% of people are paid below average for the type of work they do.Based on data from 14 people who took the Breakroom Quiz between May 2023 and February 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Anglian Home Improvements get paid breaks?
No. Most people don’t get paid breaks.
How we know this
87% of people say they don’t get paid breaks.Based on data from 15 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Anglian Home Improvements pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
88% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it to book a holiday at Anglian Home Improvements?
Most people find it easy to book holiday.
How we know this
71% of people report it’s easy to book holidays.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Anglian Home Improvements?
Some people find it hard to take sick leave.
How we know this
44% of people report that it’s hard to take time off if they are sick.Based on data from 18 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Anglian Home Improvements feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
75% of people say they’re treated with respect by their managers.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Anglian Home Improvements get proper breaks?
Some people don’t get proper breaks.
How we know this
47% of people report that they don’t get to take proper breaks.Based on data from 15 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Anglian Home Improvements?
Most people feel stressed here.
How we know this
78% of people say they often feel stressed at work.Based on data from 18 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Anglian Home Improvements enjoy their jobs?
Only some people enjoy their job.
How we know this
38% of people report they don’t enjoy their job.Based on data from 13 people who took the Breakroom Quiz between May 2023 and February 2025.
Okay
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Only some people recommend their team
Do people at Anglian Home Improvements recommend working with their team?
Only some people recommend working with their team.
How we know this
61% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 18 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Anglian Home Improvements?
Some people didn’t get enough training when they started.
How we know this
59% of people report they didn’t get enough training when they started working here.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Anglian Home Improvements?
Only some people are given support to progress here.
How we know this
In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 15 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Anglian Home Improvements head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how Anglian Home Improvements is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Anglian Home Improvements employees say about their job
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Best thing
Everyone is really friendly and helpful, always up for a laugh and is generally relaxed. Getting to work from home is a bonus too.
Worst thing
The regional offices that we frequently contact are awful. Some are sinking without no real assistance from head office. We are all aware of the issues within the company but very little is done about it. The job is extremely stressful due to this and you have strict instructions to do everything in a call instead of outside the call. We have a "after call work" option on our calling service but we are not allowed to use it as it "negatively impacts kpi's". This company, although has been going for many years, is still in its infancy when it comes to good customer service and delivering reasonable aftercare for their customers.
Customer service advisor at Anglian Home Improvements, July 2022
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