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Fire & Security Service Engineer

Marlowe Fire & Security
Pay £55.0k per year
Location Chester, Cheshire, CH1, United Kingdom
Contract time Full time

The Breakroom Take

5.0

Rated 5.0 out of 10, based on 24 employees who took the Breakroom Quiz

See all job reviews

About Marlowe Fire & Security

Marlowe Fire & Security is a fire safety and security company.

Job description from Marlowe Fire & Security

Fire & Security Service Engineer - Chester

Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client's sites across the UK.

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence-from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Your Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.
  • Maintain Fire & Security Systems in your assigned area.
  • Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
  • Plan and respond to routine and re-active call visits in your area.
  • Maintain effective communication with customers when planning site visits.
  • Maintain your stock levels with support from the Stores team.
  • Attend training sessions as and when required.
  • Attend Engineering team meetings as and when required.
  • Identify any personal training and development needs to help you provide the best possible customer service.

Our Systems

Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec

Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco

CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems

Access Control: Paxton, PAC. Salto

Requirements

What We're Seeking

We're thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here's how you can excel in this position:

For this opportunity, we are specifically looking for candidates who offer:
  • A technical background in the electrical / electronic industry.
  • Good all-round knowledge of Fire and Security Systems.
  • Experience of front-line customer contact preferred.
  • Excellent organisational skills.
  • A professional and presentable demeanor, always.
  • An ability to deliver exceptional customer service.

At Marlowe Fire & Security, you'll join a vibrant team that appreciates your contributions and is dedicated to your growth. If you're ready to elevate your career while making a meaningful difference, we can't wait to hear from you!

Benefits

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That's why we're dedicated to providing exceptional remuneration packages that not only address the challenges of today's economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.
  • OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
  • Company Vehicle & Fuel Card
  • Company Tablet and Mobile Phone
  • Royal London Pension Scheme
  • Life Assurance x4 Basic Salary
  • Employee Recognition Scheme
  • Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
  • Paid Holidays plus Bank Holidays
  • Additional Day holiday each full year of completed service (up to 25 days)
  • Additional Birthday Holiday
  • Mental Health & Well-being scheme
  • Access to continued training at the Marlowe Academy
  • Development & Progression opportunities
  • 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

A Little More About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

We're big enough to deliver results but small enough to genuinely care.

Our Businesses Include:
  • Marlowe Fire & Security marlowefireandsecurity.com
  • Alarm Communications acl.uk.com
  • Clymac clymac.co.uk
  • FAFS Fire & Security fafsfireandsecurity.com
  • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
  • Morgan Fire Protection morganfire.co.uk
  • Victory Fire morganfire.co.uk
  • Marlowe Smoke Control marlowe-aov.co.uk
  • Hadrian Technology marlowefireandsecurity.com

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.

Map

Chester, Cheshire, CH1, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do Marlowe Fire & Security pay a living wage?

    Some people are not paid a living wage.

    How we know this

    53% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 17 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Marlowe Fire & Security pay market rates?

    Most people are paid less than average for their job.

    How we know this

    73% of people are paid below average for the type of work they do.

    Based on data from 15 people who took the Breakroom Quiz between October 2023 and March 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do workers at Marlowe Fire & Security get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    68% of people say they don’t get paid breaks.

    Based on data from 19 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Marlowe Fire & Security pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    79% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 19 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Hours and flexibility

    Good
  • Easy to book holiday

    How easy is it to book a holiday at Marlowe Fire & Security?

    Most people find it easy to book holiday.

    How we know this

    89% of people report it’s easy to book holidays.

    Based on data from 19 people who took the Breakroom Quiz between August 2023 and March 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Marlowe Fire & Security?

    Some people find it hard to take sick leave.

    How we know this

    56% of people report that it’s hard to take time off if they are sick.

    Based on data from 18 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Okay
  • Only some people feel treated with respect

    Do people at Marlowe Fire & Security feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    39% of people say they’re not treated with respect by their managers.

    Based on data from 18 people who took the Breakroom Quiz between August 2023 and March 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at Marlowe Fire & Security get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    53% of people report that they don’t get to take proper breaks.

    Based on data from 19 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Marlowe Fire & Security?

    Most people feel stressed here.

    How we know this

    75% of people say they often feel stressed at work.

    Based on data from 20 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do people at Marlowe Fire & Security enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    40% of people report they don’t enjoy their job.

    Based on data from 15 people who took the Breakroom Quiz between August 2023 and March 2025.

  • Okay
  • Only some people recommend their team

    Do people at Marlowe Fire & Security recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    60% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 20 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Needs improving
  • Most people don’t get enough training

    Do people get enough training when they start at Marlowe Fire & Security?

    Most people didn’t get enough training when they started.

    How we know this

    70% of people report they didn’t get enough training when they started working here.

    Based on data from 20 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Marlowe Fire & Security?

    Only some people are given support to progress here.

    How we know this

    In the last year, 53% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 19 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Marlowe Fire & Security head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    72% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 18 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Marlowe Fire & Security is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    59% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 17 people who took the Breakroom Quiz between August 2023 and April 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Marlowe Fire & Security

What Marlowe Fire & Security employees say about their job

  • Best thing

    I love my job

    Worst thing

    Not communicating enough

    6.1

    Security engineer at Marlowe Fire & Security, October 2024

  • Best thing

    The places I work in

    Worst thing

    The company I work for

    4.3

    Fire alarm engineer at Marlowe Fire & Security, May 2024

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