Administrator
Ambient Support
From £11.44 per hour
Bromley, Greater London, BR1, United Kingdom
Part time
The Breakroom Take
- Proper training
About Ambient Support
Ambient Support is a social care charity. They support older people, people with learning disabilities and people with mental health needs.
Job description from Ambient Support
Service: Covering all Bromley Services
Salary: £11.44 PH
Hours: 22.5 Hours PW
Do you want to make a positive difference to people's lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on!
Who are Ambient Support?
Ambient Support, a registered UK charity with over 25 years' experience in providing care and support services for older people, people with a mental health needs and people with learning disabilities.
The Role of our Administrator
You will be responsible for providing efficient Administration for the Bromley Mental Health portfolio of Ambient Support & the Divisional Director in supporting management with administration tasks.
Key responsibilities of our Administrator:
* Communicate with external and internal contacts over the telephone and deal with enquiries as appropriate.
* Deal with incoming and outgoing mail at Kingfisher House including opening and distributing incoming mail.
* Book meeting rooms as requested
* Assisting senior staff in the preparation and circulation of papers for meetings, organising the catering and rooms, liaising with booked speakers, attending meetings and producing minutes.
* Development, maintenance and review of coherent, comprehensive and effective database systems that support care staff and provide relevant and timely management information for internal management and reporting to third parties such as commissioners and regulatory bodies. As with general administrative systems, you will ensure that the database operations comply with data protection legislation.
* Deal with general issues that arise in the Kingfisher Office, e.g. deliveries, greeting visitors.
* Work with the management team in maintaining the administrative systems supporting the service of the care team. You will ensure that all records are kept in line with the law relating to data protection.
* Assist in letter formulation, posting out as required
* Deal with ordering items as requested such as PPE, stationary,
Skills and attributes of our Administrator:
* Desirable - Certified course in secretarial and administrative skills
* Experience of working in an office environment
* Experience of operating computer-based software packages
* Experience of administration work in charity/non-profit setting
* Proficient in the use of computer software packages: WORD, EXCEL, OUTLOOK, TEAMS.
* Ability to work on own initiative, set priorities and meet deadlines.
* Ability to communicate clearly, professionally and with courtesy face to face, over the telephone and virtual meetings
Becoming part of the Ambient family brings benefits too!
- Flexible working, enabling work-life balance.
- National Living Wage paid regardless of age, including under 25s.
- Training and development
- 'Refer a Friend' bonus scheme.
- 'Season Ticket' loan & 'Bike to Work' scheme.
- Paid holiday with minimum of 28 days holiday, including BH (pro-rata for part time staff)
- Membership of Health Service Discounts scheme
- Free access to a comprehensive Employee Assistance Programme
Do you want to take your first steps towards a new rewarding career? If the answer is yes, then we'd love to hear from you.
We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone.
We are committed to Safeguarding. An Enhanced DBS clearance is required for this post. References will be obtained for all roles.
REF- INDSLE
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What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Ambient Support pay a living wage?
Most people are not paid a living wage.
How we know this
73% of people say they are paid below the Real Living Wage for where they live.Based on data from 15 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Ambient Support pay market rates?
Most people are paid less than average for their job.
How we know this
81% of people are paid below average for the type of work they do.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Ambient Support get paid breaks?
No. Most people don’t get paid breaks.
How we know this
71% of people say they don’t get paid breaks.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Ambient Support pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Ambient Support do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
73% of people report that they don’t do extra unpaid work.Based on data from 15 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Ambient Support?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 31% of people with changing schedules report getting one week notice or less.
- 31% of people with changing schedules report getting two weeks notice.
- 6% of people with changing schedules report getting three weeks notice.
- 31% of people with changing schedules report getting four weeks notice or more.
Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Ambient Support worry about hours?
Most people don’t worry about getting enough hours.
How we know this
93% of people report they don’t worry about getting enough hours.Based on data from 14 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do Ambient Support workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
77% report that their manager gives them enough choice over which shifts they work.Based on data from 13 people who took the Breakroom Quiz between May 2023 and January 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Ambient Support workers to change shifts?
Some people find it hard to change shifts.
How we know this
42% of people report that it’s hard to change shifts if they need to.Based on data from 12 people who took the Breakroom Quiz between May 2023 and January 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Ambient Support?
Most people find it easy to book holiday.
How we know this
67% of people report it’s easy to book holidays.Based on data from 15 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Ambient Support managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
36% of people say their manager changes their shifts at the last minute.Based on data from 14 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Ambient Support?
Some people find it hard to take sick leave.
How we know this
50% of people report that it’s hard to take time off if they are sick.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Ambient Support feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
65% of people say they’re not treated with respect by their managers.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do people at Ambient Support get proper breaks?
Most people don’t get proper breaks.
How we know this
76% of people report that they don’t get to take proper breaks.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Ambient Support?
Most people feel stressed here.
How we know this
87% of people say they often feel stressed at work.Based on data from 15 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Ambient Support enjoy their jobs?
Only some people enjoy their job.
How we know this
38% of people report they don’t enjoy their job.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Okay
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Only some people recommend their team
Do people at Ambient Support recommend working with their team?
Only some people recommend working with their team.
How we know this
59% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Ambient Support?
Most people got enough training when they started.
How we know this
75% of people report they got enough training when they started working here.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are people given support to progress at Ambient Support?
Most people aren’t given support to progress here.
How we know this
In the last year, 81% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Ambient Support head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
94% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how Ambient Support is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
93% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 15 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Ambient Support employees say about their job
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Best thing
The people we support
Worst thing
The management, they don't give a shit who you are when you're under them. They never answer their phone to you. It's all about money which is why the pay is rubbish... Their pay reflects on the quality of their employees
Support worker at Ambient Support, April 2024
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Best thing
The clients
Worst thing
The pay and early start
Care assistant at Ambient Support, January 2024
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