Liability Claims Handler - CH2
Davies Group
Estimated pay: ÂŁ18.7k-30.0k per year
3rd & 4th Floors, No.2 Smithfield, Stoke-On-Trent, ST1 3DH, United Kingdom
Full time
The Breakroom Take
- Recommended by parents
- Respectful managers
- Proper breaks
About Davies Group
Davies Group is a financial company. They offer insurance services to businesses.
Job description from Davies Group
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Description
Hours: Full-Time, 37.5 hours Monday-Friday.
Location: Stoke-on-Trent/Hybrid
This position is hybrid based out of our office in Stoke-on-Trent, successful candidates will therefore be required to attend the premises on a regular basis to start.
Our Opportunity:
In this role, you will be responsible for handling low level liability claims of GBP 25K and below on behalf of various insurers. Your responsibilities will include the investigation and assessment of any evidence surrounding our policyholders claim against their policy, ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy.
What will your day look like:
- To establish if cover is in place for the claim.
- To record all claims on the digital claims handling system.
- To investigate all liability claims either from the desk or by instructing loss adjusters.
- To make the decision on liability.
- To negotiate settlement of the claim.
- To ensure compliance with all legal timescales and client SLA's.
- To build relationships with external clients and stakeholders.
- Experience of policy wording and terms and conditions.
- Knowledge of insurance and the insurance market.
- Knowledge of how to value an injury claim.
- Knowledge of reserving philosophies.
- Knowledge of Civil Procedure Rules and the Claims Portal.
Knowledge and Abilities:
This role would suit candidates who have experience in cradle to grave handling in any type of claim, who have experience ideally in Fast-Track and/or Recoveries.
Other desirable attributes include:
- Good communications skills at all levels
- Excellent customer service.
- The ability to work as part of a team.
- Must be able demonstrate adaptability and flexibility.
- Good planning and organisational skills.
- Good IT skills
Benefits:
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
#INDUKI
What employees say
Pay
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Okay
-
Only some people are paid a living wage
Do Davies Group pay claims handlers enough to live on?
Some people are not paid a living wage.
How we know this
45% of people say they are paid below the Real Living Wage for where they live.Based on data from 22 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Davies Group pay claims handlers market rates?
Most people are paid less than average for their job.
How we know this
68% of people are paid below average for the type of work they do.Based on data from 28 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do claims handlers at Davies Group get paid breaks?
No. Most people don’t get paid breaks.
How we know this
76% of people say they don’t get paid breaks.Based on data from 25 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Davies Group pay claims handlers sick pay?
Yes. Most people get proper sick pay.
How we know this
69% of people say they would get paid if they were sick but scheduled to work.Based on data from 26 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do claims handlers at Davies Group do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
55% of people report that they do extra work that they don’t get paid for.Based on data from 11 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Only some people get a choice of shifts
Do claims handlers at Davies Group get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
60% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 10 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to book holiday
How easy is it for claims handlers to book a holiday at Davies Group?
Most people find it easy to book holiday.
How we know this
78% of people report it’s easy to book holidays.Based on data from 27 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Davies Group managers change claims handlers shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
100% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 10 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for claims handlers to take sick leave at Davies Group?
Most people find it easy to take sick leave.
How we know this
78% of people report that it’s easy to take time off if they are sick.Based on data from 23 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do claims handlers at Davies Group feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
74% of people say they’re treated with respect by their managers.Based on data from 23 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do claims handlers at Davies Group get proper breaks?
Most people get proper breaks.
How we know this
75% of people report that they get to take proper breaks.Based on data from 28 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for claims handlers to work at Davies Group?
Most people feel stressed here.
How we know this
76% of people say they often feel stressed at work.Based on data from 25 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do claims handlers at Davies Group enjoy their jobs?
Only some people enjoy their job.
How we know this
50% of people report they don’t enjoy their job.Based on data from 22 people who took the Breakroom Quiz between May 2023 and April 2025.
Needs improving
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Most people don’t recommend their team
Do claims handlers at Davies Group recommend working with their team?
Not many people recommend working with their team.
How we know this
75% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 28 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Needs improving
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Most people don’t get enough training
Do claims handlers get enough training when they start at Davies Group?
Most people didn’t get enough training when they started.
How we know this
68% of people report they didn’t get enough training when they started working here.Based on data from 28 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are claims handlers given support to progress at Davies Group?
Only some people are given support to progress here.
How we know this
In the last year, 63% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 24 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do claims handlers think Davies Group head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 26 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do claims handlers feel well informed about how Davies Group is doing?
Only some people feel well informed about how the company is doing.
How we know this
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 28 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Davies Group employees say about their job
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Best thing
You will get paid.
Worst thing
Internal domestic disputes. Senior management changes not being mirrored throughout the business. Mismanagement of employees. Nepotism
Manager at Davies Group, March 2024
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Best thing
The people I work with
Worst thing
Very high workload
No supportClaims handler at Davies Group, September 2023
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About this pay
CloseEstimated pay
This pay estimate is based on data from 28 Davies Group employees who took the Breakroom Quiz between May 2023 and April 2025.
Take the Breakroom Quiz to compare your job.