Casual Food & Beverage Server
Four Seasons Hotels and Resorts
No pay info
Hampshire, United Kingdom
Part time
The Breakroom Take
- Great team mates
- People enjoy this job
- Respectful managers
- Learn new skills
About Four Seasons Hotels and Resorts
Four Seasons Hotels and Resorts operate luxury hotels.
Job description from Four Seasons Hotels and Resorts
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
Discover the charm of Four Seasons Hotel Hampshire, nestled within a restored 18th-century manor set against the tranquil backdrop of the English countryside. Located just 10 minutes from the town of Fleet and Farnham and 45 minutes from London, the grounds span over 500 acres and the hotel offers a varied selection of restaurants focusing on use of local produce, banqueting for 200 and 24-hour room service.
Join our Food and Beverage team in Hampshire, expertly providing a luxury dining experience for our guests. As a Casual Food & Beverage server, your responsibilities will include taking, communicating and serving guests' orders, having excellent knowledge of menu items to make personalised suggestions to guests, preparing appropriate mise en place, ensuring standards of service are maintained at all times, setting and clearing tables, anticipating guest needs and accurately closing guest checks. This role is suited to individuals who are passionate about providing luxury service and ensuring guest satisfaction by going the extra mile. You will be working collaboratively with our Food and Beverage team and Kitchen teams. This role provides insight into Front of House F&B operations, with frequent on-the-job training and opportunities to develop your talents. We have opportunities within our restaurant, bar, in-room dining and banqueting teams.
Key responsibilities:-
- Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
- Breakdown, clean and set-up of tables, buffets, and food station's
Just some of the benefits Four Seasons Hotel Hampshire employees enjoy:
- Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath
- Excellent Training and Career Development opportunities
- 28 days holiday per annum including bank holidays (increasing based on length of service)
- Opportunities to build a successful career with global potential
- Access to Wagestream - a salary advance benefit
- WeCare Employee Well Being Platform
- Uniform and free meals on duty
- Employee Recognition Programmes and more!!
What employees say
Pay
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Good
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Most people are paid a living wage
Do Four Seasons Hotels and Resorts pay a living wage?
Most people are paid a living wage.
How we know this
67% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 21 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Four Seasons Hotels and Resorts pay market rates?
Most people are paid above average for their job.
How we know this
82% of people are paid above average for the type of work they do.Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Four Seasons Hotels and Resorts get paid breaks?
No. Most people don’t get paid breaks.
How we know this
85% of people say they don’t get paid breaks.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Four Seasons Hotels and Resorts pay sick pay?
Yes. Most people get proper sick pay.
How we know this
79% of people say they would get paid if they were sick but scheduled to work.Based on data from 19 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Four Seasons Hotels and Resorts do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
50% of people report that they do extra work that they don’t get paid for.Based on data from 14 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Four Seasons Hotels and Resorts?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 72% of people with changing schedules report getting one week notice or less.
- 17% of people with changing schedules report getting two weeks notice.
- 6% of people with changing schedules report getting three weeks notice.
- 6% of people with changing schedules report getting four weeks notice or more.
Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Only some people get a choice of shifts
Do Four Seasons Hotels and Resorts workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
44% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 16 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Four Seasons Hotels and Resorts workers to change shifts?
Some people find it hard to change shifts.
How we know this
42% of people report that it’s hard to change shifts if they need to.Based on data from 12 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at Four Seasons Hotels and Resorts?
Some people find it hard to book holiday.
How we know this
42% of people report it’s hard to book holidays.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Four Seasons Hotels and Resorts managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
81% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 16 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Four Seasons Hotels and Resorts?
Most people find it easy to take sick leave.
How we know this
85% of people report that it’s easy to take time off if they are sick.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Four Seasons Hotels and Resorts feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
79% of people say they’re treated with respect by their managers.Based on data from 19 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Four Seasons Hotels and Resorts get proper breaks?
Some people don’t get proper breaks.
How we know this
43% of people report that they don’t get to take proper breaks.Based on data from 21 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Four Seasons Hotels and Resorts?
Most people feel stressed here.
How we know this
78% of people say they often feel stressed at work.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Four Seasons Hotels and Resorts enjoy their jobs?
Most people enjoy their job.
How we know this
89% of people report they enjoy their job.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Good
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Most people recommend their team
Do people at Four Seasons Hotels and Resorts recommend working with their team?
Most people recommend working with their team.
How we know this
68% of people report that they would recommend working with their immediate team to a friend.Based on data from 22 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Four Seasons Hotels and Resorts?
Some people didn’t get enough training when they started.
How we know this
35% of people report they didn’t get enough training when they started working here.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are people given support to progress at Four Seasons Hotels and Resorts?
Most people are given support to progress here.
How we know this
In the last year, 70% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Four Seasons Hotels and Resorts head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
74% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Four Seasons Hotels and Resorts is doing?
Most people feel well informed about how the company is doing.
How we know this
78% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Four Seasons Hotels and Resorts employees say about their job
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Best thing
Love my job but at times l feel got be in a click get noticed and at times
Worst thing
Getting wrong when other people don't do their job properly
Care assistant at Four Seasons Hotels and Resorts, December 2023
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